Senior Solutions Architect - Voice

MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn https://www.linkedin.com/company/deepl/,Instagram https://www.instagram.com/deepl_official/, and our Blog https://www.deepl.com/en/blog. ABOUT DEEPL VOICE DeepL Voice is shaping the future of real-time multilingual communication. Built on DeepL’s world-leading translation quality, the Voice product line brings together Research, Engineering, Product, and GTM teams to deliver real-time speech-to-speech interpretation for meetings, live conversations, and developer integrations. In just two years, DeepL Voice has launched its first customer-facing solutions and built reliable, low-latency real-time systems. We are now scaling globally - expanding adoption, solving new use cases, and defining a new product category in multilingual communication.   ABOUT THE ROLE As a Solution Architect on our global solution consulting team, you'll sit at the intersection of voice technology, enterprise architecture, and strategic sales - designing and deploying AI language solutions that perform in production. This isn't a slide-deck role. You'll be deep in the technical weeds with customers one day and shaping our product roadmap the next. WHAT YOU'LL DO - Lead Technical Discovery and Validation: Act as a technical expert across DeepL Voice use cases (meetings, live conversations, APIs), you will successfully engage with enterprise prospects and partners including contact centre leaders, IT architects, and CX stakeholders. Validate the art of the possible in proof-of-concepts and conduct architecture reviews to help win deals. - Advise on the End-to-End Voice Architecture: Advise on scalable, real-time voice AI architectures across the full stack - speech-to-text, text-to-speech, speech-to-speech real-time translation and telephony/SIP/contact centre integrations. - Enable Partners: Work with BPOs and contact centre providers to deploy, integrate, and scale voice AI globally. You'll help to build repeatable playbooks that enable partners to move fast without introducing technical risk. - Close the Product Loop: You're on the front line. Bring structured, specific feedback to product and engineering on latency constraints, voice quality trade-offs, and integration gaps - and turn customer pain into roadmap influence. WHAT YOU BRING - 7–10+ years in Solution Architecture, Solution Consulting, or Technical Pre-Sales ideally within enterprise or SaaS environments - Solid familiarity with the voice stack: SIP/VoIP/IVR, CCaaS Platform Architecture, Contact centre platforms (for example: Genesys, NICE, Five9, Amazon Connect etc), speech-to-text, text-to-speech and speech-to-speech systems, LLM-based conversational AI, WebSocket / API Integration, AWS Cloud Architecture. - A systems mindset with a passion for designing voice solutions by understanding how these pieces fit together in a disparate IT environment - Strong enterprise instincts - you are very comfortable building technical credibility with contact centre leaders, IT and enterprise architects, and CX teams. - A genuine belief in DeepL's mission - making high-quality language technology accessible to organisations worldwide. - Native or bilingual level Japanese fluency and business fluency in English WHAT WE OFFER - Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. - Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. - Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration. - Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future. - Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally. - Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity. - 20 days of annual leave: we value your peace of mind. With 20 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. - Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you! WE ARE AN EQUAL OPPORTUNITY EMPLOYER You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.