Senior Renewals Manager — Central Europe & MEA

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge. As Senior Renewals Manager at Dataiku, you will play a critical role in ensuring the long-term success of our customers by engaging with them to secure on-time renewals and deliver an exceptional customer experience. As an integral member of this newly-formed go-to-market team, you will collaborate with colleagues across the broader revenue, operations, and customer organisations to maximise the value our platform delivers. This cross-functional role provides an exciting opportunity to contribute to a fast-growing SaaS organisation while helping shape our renewal strategy and best practices. How you’ll make an impact Maximise Retention Rate, Net New Annual Recurring Revenue (NNARR), and On-Time Renewal (OTR) through effective renewal management. Drive strong engagement in the 180-day renewal framework to ensure seamless customer retention. Analyse customer renewal data to develop retention, uplift, mitigation, and expansion strategies. Partner with revenue and customer teams to proactively address risks and identify opportunities for growth. Support at-risk customers through mitigation planning and customer success initiatives. Lead contract renewal negotiations to achieve successful, timely closures. Evaluate license usage and ensure true-up requirements are accurately processed. Provide accurate weekly forecasts on renewals and associated risks. Contribute to renewal process improvements, helping refine policies, workflows, and tools for scalability. What you’ll need to be successful At least 5 to 7 years of experience in enterprise SaaS renewals, account management, or a related field. Background in commercial negotiations and account management. Proficiency in revenue technologies, including ability to manage your own book of business. Strong customer-first mindset, with a proactive approach to mitigating risks and identifying growth opportunities. Ability to navigate SaaS contracting discussions and renewal workflows with confidence. Excellent communication skills with the ability to engage executive stakeholders. Capacity to manage multiple priorities, remain adaptable, and work effectively under pressure. IMPORTANT: Experience managing customers in Central Europe and MEA. What you’ll need to stand out A data-driven approach to renewals, leveraging analytics to drive retention and expansion strategies. Functional expertise in key business areas such as FP&A or Supply Chain is a plus. A natural ability to build strong cross-functional relationships, working seamlessly with Sales, CS, and Operations teams. A strong understanding of subscription-based business models and best practices in renewals management. Experience working in a fast-paced, high-growth SaaS environment, demonstrating agility and problem-solving skills. A proactive, growth-oriented mindset with a passion for continuous improvement and innovation. #LI-CM What are you waiting for! At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. 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