Senior Qualitative UX Researcher

ABOUT SUNO We're building the world's first platform for creating and discovering original music, including Suno Studio, a generative audio workstation, and Hooks, a new way to create and share videos that bring songs to life. Powered by the leading music-creation model and designed to amplify imagination, our platform makes it possible for anyone to turn inspiration into music. With Suno, ideas flow into sound, songs become yours, and everyone can experience the joy of creating. Suno is one of the fastest-growing AI startups in the world, backed by leading investors including Menlo Ventures, Lightspeed Venture Partners, Matrix, NVentures, and Hallwood Media. Founded in 2023 by Harvard alumni with a shared passion for music, Suno has empowered more than 100 million people to create original songs. In 2025, we raised a $250 million Series C funding round to accelerate product innovation and international growth. ABOUT THE ROLE We're looking for a full-time Senior Qualitative UX Researcher to own the voice of the user across Suno's current user, subscriber, and power user experience. This role is focused on Suno's power user and pro creator experience — understanding how musicians and serious creators use Suno, what keeps them engaged, and what's missing. You'll work closely with PMs, designers, and engineers to bring user signal into every product decision as it's being shaped. You'll be embedded in fast-moving teams and responsible for scoping, executing, and synthesizing research at the pace of the product org. We move fast, decisions happen daily, and research is most valuable when it arrives in time to shape those decisions. This role is ideal for someone who thrives with high ownership in that kind of environment. Check out the song we made about the role: https://suno.com/s/6utW9leBXUGxAVqB WHAT YOU’LL DO - Lead end-to-end qualitative research — interviews, usability tests, diary studies — across mobile, web, and platform experiences - Develop and deploy surveys that complement qualitative findings and provide lightweight validation for hypotheses - Collaborate closely with Product, Design, and Engineering to scope research, identify learning goals, and quickly synthesize findings into actionable insights - Deliver research at the speed of the product team, not on a separate research timeline - Advocate for the user across all touchpoints — from onboarding to creator tools to content discovery - Help establish and evolve research best practices and scalable processes to support rapid experimentation and growing demand WHAT YOU’LL NEED - 5+ years of industry experience in UX research, with a strong focus on qualitative methods in fast-paced, embedded product environments - BA or equivalent experience in HCI, Psychology, Sociology, Anthropology, or a related field - Deep expertise in qualitative research design, execution, and synthesis - A track record of research that drove product decisions — you can point to specific features, pivots, or roadmap shifts your work shaped - Comfortable working with quantitative data alongside your qual findings - Strong communication skills and a collaborative approach — you build genuine thought partnerships with PMs and designers - A proactive, flexible mindset — comfortable navigating ambiguity, shifting priorities, very tight timelines, and a fast pace of output PREFERRED QUALIFICATIONS - Experience in being the single researcher at a startup (even though we have a UX team, we function with high ownership like being the single researcher in a startup) - Experience in music production tools such as Ableton, Logic Pro, Pro-Tools - Familiarity with AI and generative technologies in product experiences. - PhD in HCI, Psychology, or related field (or equivalent experience). - Bonus points if you’ve used Suno to make music. ADDITIONAL NOTES - Applicants must be eligible to work in the US. - This role requires working at our San Francisco office 5 days per week PERKS & BENEFITS FOR FULL-TIME EMPLOYEES - Company Equity Package - 401(k) with 3% Employer Match & Roth 401(k) - Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options) - 11 Paid Holidays + Unlimited PTO & Sick Time - 16 Weeks of Paid Parental Leave - Creative Education Stipend - Generous Commuter Allowance - In-Office Lunch (5 days per week) Learn more about Suno: https://suno.com/about Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.