Senior Program Manager, Chief of Staff Office

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year. The Operations team at Feedzai is responsible for ensuring the efficiency of the company as a whole by transforming business processes, tools, data, and insights, while ensuring great day-to-day work experiences for all teams and departments. Within this mission, the Chief of Staff (CoS) Office acts as the central engine for organizational alignment, departmental health, and executive-level execution. You: We’re looking for an experienced Senior Program Manager to act as the primary operational lead for the CoS Office. You will drive the "operational heartbeat" of the department, ensuring that internal programs, business resilience, and cross-functional workstreams maintain momentum. The ideal candidate will have demonstrable experience in managing complex initiatives, a high degree of analytical rigor, and the ability to operate with absolute discretion in a high-stakes environment. To be successful, you must be a proactive "operator" with excellent communication skills, capable of identifying gaps in processes and embedding a culture of continuous improvement across our resilience and people frameworks. Your Day to Day: Manage Operational Cycles & the People Program: Own the end-to-end management of Ops Townhalls, and Team Offsites. You will also dynamize the Ops People Program, acting as the central point of coordination for various workstreams owned by different leads to ensure consistent execution. Build Business Continuity & Resilience: Act as the primary lead for the Business Continuity Program (BCP). You will manage day-to-day readiness while embedding a continuous improvement approach to ensure our resilience frameworks stay effective and deeply integrated into the business. Perform Analysis & Support Executive Visibility: Perform hands-on data synthesis and analysis to provide the CoS Office with a clear view of organizational health. You will translate complex internal data into concise executive summaries that support the CoS and SVP of Operations in daily decision-making. Execute Special Projects: Lead ad-hoc, high-priority projects that cross organizational boundaries. You will provide structure to ambiguous challenges and ensure these initiatives are delivered with high quality and alignment. Support Extended Leadership Team (ELT) Evolution: Serve as the execution partner for the CoS on Extended Leadership Team (ELT) All-Hands and support the rollout of leadership community initiatives. Drive Process Efficiency & AI Integration: Identify opportunities to implement more efficient processes and systems within the CoS office and wider department. You will proactively explore and integrate AI tools to automate repetitive tasks, enhance data synthesis, and drive overall department productivity and efficiency. You Have & You Know-how: 5–7 years of experience in Management Consulting, Strategic Project Management, or a CoS office role within a high-growth tech environment. Master’s degree, preferably in Engineering, Management, Economics, or a related technical specialty. Strong experience performing hands-on data synthesis and research; you enjoy finding the "why" behind the numbers and translating it into executive narratives. A logical thinker who can provide structure to ambiguous, high-stakes challenges. Excellent project management skills with a focus on process design and continuous improvement. Strong interest or experience in utilizing Generative AI to improve personal and departmental productivity. Proven experience handling sensitive and confidential information with absolute discretion. Exceptional communication and presentation skills in English (mandatory), with the ability to influence stakeholders without direct authority. Your First 30-Days at Feedzai: You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team! Life at Feedzai Instagram Feedzai Culture Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Feedzai does not accept unsolicited resumes from recruiters or employment agencies. Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.