Senior Product Operations Manager, Platform

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. About Deel & the Platform Vertical Deel is a global team that helps companies hire anyone, anywhere. Our Platform Vertical is the engine room of the company. We build the foundational infrastructure—from identity and security to roles and permissions—that allows over 140+ product teams to ship features to our customers. As we scale, our complexity has grown. We are looking for a Senior Product Operations Manager (SPOM) to act as the "connective tissue" for the Platform team, streamlining our massive support volume and leading the operational rollout of our next-generation Permissions framework. The Challenge You will step into a high-impact role where you will manage the intersection of product development, customer support, and executive visibility. Your mission is two-fold: 1. Framework Evolution: Help us transition from a legacy permissions framework to a sophisticated, scalable system without disrupting existing customer flows. 2. Operational Excellence: Triage and reduce a volume and hundreds of monthly internal escalations, turning noise into actionable product insights. Responsibilities - Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience. - Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development. - Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way. - Drive major company launches and global rollouts, ensuring successful product deployments. - Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements. - Identify root causes of issues and develop effective solutions to address them. - Design and implement complex operational systems and processes to optimize product operations. Qualifications - Minimum of 5 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams. - Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases. - Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements. - Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions. - Strong multitasking skills with the ability to manage multiple priorities simultaneously. - Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done. - General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage). - Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills. - Deep experience with Customer Support processes and ticket analysis. - A solid understanding of Roles & Permissions frameworks and the complexities of data regulations (e.g., GDPR) is a plus - Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.  Some things you’ll enjoy - Stock grant opportunities dependent on your role, employment status and location - Additional perks and benefits based on your employment status and country - The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com http://deel.com and other acquired company emails like @payspace.com http://payspace.com and @paygroup.com http://paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page https://www.deel.com/careers. Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link https://jobs.ashbyhq.com/Deel/form/accommodation-requests and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy https://www.deel.com/legal/privacy-policy/. - For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf, Covey https://getcovey.com/nyc-local-law-144.