Senior Product Designer, AI Builders

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the role: At Cresta, AI Builders are how we put the power of AI directly into our customers’ hands. Through these builders, our users can design, configure, test, and deploy AI agents that automate tasks, or AI workflows that augment human agents and make them feel superhuman. As a Product Designer on AI Builders, you’ll design the tools that make this possible. That means owning the end-to-end experience of how customers build, evaluate, and ship AI — navigating the nuanced interplay between agentic and deterministic workflows, and finding the right balance between the two. You’ll sit at the intersection of LLM capabilities, CX operations, and workflow design, translating powerful AI primitives into builder experiences that real contact center teams (from developers to business operators) can adopt and scale with confidence. Responsibilities: You’ll turn the complexity of AI and business logic into builder experiences that feel intuitive and self-serve, for both technical users (developers) and non-technical ones (business operators) You’ll pair vibe coding/design with your engineer and designer partners to spin off builder concepts and iterate them into polished, production-ready experiences You’ll partner with PMs and tech leads to define problem spaces, north‑star experiences, and iterative milestones You’ll run discovery and evaluative research with our users – interviews, workflow walkthroughs, usability tests, and competitive analysis, to understand how they work today and where AI can meaningfully help. You’ll collaborate closely with PMs, MLEs, FDE/FDPMs, Customer Success, and Marketing teams across the organization. You’ll advocate for craft – raise the quality bar and help the team develop a shared eye for what great looks like You’ll have good judgment of when to ship: perfect is the enemy of good Qualifications We Value: Education in Design, HCI, Interaction, or 5+ years equivalent industry experience Experience in designing AI-driven workflows, no-code/low-code/agentic builders, or complex B2B enterprise applications AI-native working style: comfortable using Claude Code, Cursor, MCP, or similar tools to move faster, prototype deeper, and push beyond what traditional design tooling (Figma) allows Portfolio showcasing simple and elegant design solutions to complex problems, with a focus on end‑to‑end flows rather than isolated screens Strong product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research) Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment. Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Salary Range: $150,000–$205,000 + Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have bee