Senior Privacy & Compliance Program Manager

Why Thunderbird? Thunderbird is one of the world’s most trusted open-source email applications, empowering more than 20 million people globally. At MZLA, the team behind Thunderbird, we build privacy-respecting communication and productivity tools that help people manage their digital lives while staying in control of their data. We are open source by design. Our products are developed transparently and in collaboration with a global community of contributors, and that same spirit shapes how we work: collaboratively, inclusively, and with a shared commitment to putting users first. We are a small but growing company of 60+ people distributed across seven countries. As Thunderbird evolves beyond a single desktop application, we are expanding across desktop, mobile, paid services, and new product experiences that help people and organizations work more effectively without giving up control to big tech ecosystems. Our revenue model combines user donations, which help keep Thunderbird’s apps freely available, with paid services that cover the costs of hosted offerings while supporting long-term sustainability and continued innovation. A note about MZLA and Mozilla: MZLA Technologies Corporation is the nonprofit-owned company behind Thunderbird and part of the Mozilla family. MZLA is separate from Mozilla Corporation and has its own compensation programs, benefits, and employment policies. To learn more, visit www.thunderbird.net The opportunity Thunderbird is growing beyond our free desktop and mobile applications, and we’re looking for a Senior Privacy & Compliance Program Manager to help build and strengthen the privacy, compliance, data governance, and vendor review practices that support MZLA’s products and operations. Privacy and compliance are central to how we build and maintain user trust, particularly for a global user base with a significant presence in Europe. As MZLA expands its products and services, this role will help ensure that data is collected, used, shared, retained, and governed responsibly, in line with Thunderbird’s values and user trust commitments. You will help translate privacy, security, and compliance requirements into practical processes that fit our products and services, infrastructure, support workflows, vendor ecosystem, and operating model. MZLA is a small, growing organization, and the right person will be a hands-on program manager who can create structure without overcomplicating the work. You will work across legal, engineering, product, support, finance, operations, and other Mozilla-wide partners to clarify ownership, track open items, identify when issues need escalation, and keep cross-functional privacy and compliance work moving. This role requires strong judgment, excellent follow-through, and the ability to operate across legal, technical, operational, and leadership contexts. You will help ensure privacy and compliance work is well coordinated, appropriately documented, and grounded in practical processes that support user trust and responsible product development. This role requires regular overlap with Eastern Time working hours for meetings, collaboration, and time-sensitive coordination. We welcome candidates in other time zones who can consistently maintain meaningful overlap with ET. What you’ll do Coordinate MZLA’s privacy and compliance program work, including planning, recurring reviews, risk tracking, documentation, and leadership reporting. Translate privacy, security, and compliance requirements into practical processes that fit how MZLA works. Coordinate vendor and tool reviews with legal, engineering, product, support, finance, operations, and other stakeholders. Help document data flows, subprocessors, and privacy, security, contractual, and operational considerations. Support privacy operations and data governance for a global user base, including DSAR and privacy-rights workflows. Help develop and maintain practical data inventories, records of processing, retention practices, and privacy-related documentation. Partner with technical teams to support privacy-by-design practices for new products, services, tools, and data-processing activities. Support compliance and audit-readiness efforts, including ISO-related readiness, evidence tracking, access reviews, and remediation follow-up. Help strengthen incident response readiness by clarifying roles, escalation paths, documentation expectations, and coordination needs. Build lightweight guidance, checklists, templates, and training materials that help teams meet privacy and compliance expectations without creating unnecessary bureaucracy. What you bring 8+ years of relevant professional experience, preferably within a software, SaaS, technology, or technical product environment. 5+ years of direct or closely related hands-on experience in privacy operations, compliance program management, GRC, legal operations, security compliance, vendor governance, data governance, or a similar function. Experience coordinating cross-functional programs across legal, engineering, product, support, finance, and operations teams, including work with external counsel, advisors, auditors, consultants, or vendors to move complex work forward. Experience supporting vendor, tool, or subprocessor reviews, including privacy, security, legal, and operational risk considerations. Experience supporting privacy operations, data governance, or user-rights workflows for products or services with international users, including areas such as GDPR or EU privacy requirements, DSARs, deletion or export requests, data inventories, records of processing, retention, access controls, or privacy policy maintenance. Technical fluency and the ability to work with technical teams to understand how data moves through systems, including cloud services, vendor tools, support systems, logs, telemetry, authentication, access permissions, and data storage. Familiarity with incident response, breach readiness, or security/privacy escalation processes. Strong project and program management skills, excellent written communication, sound judgment, and the ability to build pragmatic, right-sized processes for a small but growing organization. Ability to learn, evaluate, and responsibly use emerging technologies, including AI-enabled tools, to improve work processes. Ability to operate with initiative in areas where processes are still evolving, including identifying stakeholders, proposing next steps, clarifying ownership, and knowing when to escalate. Bonus points for Experience supporting ISO 27001 readiness, SOC 2 readiness, audits, certifications, or similar compliance efforts. Experience working in an open-source, consumer software, communications, email, privacy-focused, or mission-driven technology organization. Experience developing training or enablement materials for privacy, security, compliance, vendor review, or data handling. Experience with GRC platforms, policy management tools, ticketing systems, vendor management tools, or other systems used to track compliance workflows. Privacy certification such as CIPP/E, CIPP/US, CIPM, or similar. What success looks like Success in this role means privacy and compliance work is clear, coordinated, and easier for teams to execute. You will help create practical processes, documentation, ownership, and escalation paths for vendor reviews, DSAR workflows, data governance, and compliance readiness. Over time, your work will strengthen user trust, reduce operational risk, and help MZLA scale its products and services without adding unnecessary bureaucracy. Work environment You’ll work with our passionate staff, external partners, and open-source community members from around the world to support the mission and objectives of Thunderbird. This is a remote, full-time position that requires strong communication, documentation, and follow-through. Because this role works across legal, technical, operational, and leadership contexts, you should be comfortable collaborating across time zones and disciplines through video meetings, shared documents, issue trackers, and asynchronous communication. Compensation & benefits We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are: Canada: $100,000 - $125,000 We may consider candidates with a range of relevant experience. Final title, level, and compensation will be determined based on qualifications, experience, and role scope. In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self. Work & career Fully remote work & schedule flexibility Company-provided laptop Annual bonus program Monthly remote work stipend Annual professional development stipend Access to Coursera learning platform Industry conferences Company all-hands and team gatherings Rest & play 24 days PTO per year (prorated) Your birthday Year-end company shutdown 9 wellbeing days Public holidays Other paid leave Quarterly wellbeing stipend for personal / family activities Health & family RRSP contributions Health, dental, & vision insurance Disability insurance Life insurance Employee assistance program Paid parental leave Paid sick days Work eligibility Applicants must reside in and have permanent work authorization for the country location(s) specified in the posting. We are unable to consider applicants outside of these markets at this time. And, we do not provide visa sponsorship. How to apply Please apply directly through our career page. We carefully review every cover letter and screening question, so take the time to answer each fully. We value authentic, thoughtful responses that reflect your own experience and perspective. It is fine to use AI tools to polish your writing, but your answers should be your own. Candidates who submit generic or unoriginal AI-generated responses may be disqualified from further consideration. Our commitment to diversity, equity, and inclusion MZLA believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. MZLA will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodations@thunderbird.net to request accommodation. #LI-DNI