Senior Principal Product Manager - Enterprise

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are looking for a Senior Principal Product Manager to own and drive consequential charters within Toast Enterprise Core Platform. This is not a contributing role — it is full charter ownership, end-to-end. Senior Principal PM is the most senior individual contributor level in Product Management at Toast. At this level, you are expected to operate with the scope and strategic impact of a director while remaining deeply hands-on with the product. You will be based in Bengaluru and embedded in our India R&D organization, with meaningful partnership with product, engineering, go-to-market, and customer teams across the company. Toast's largest enterprise customers require features that cut across multiple engineering codebases — features that no single platform team owns end-to-end. The Away Team exists to build those features: shipping enterprise capabilities inside codebases owned by other Toast teams, on behalf of customers whose operational requirements don't fit neatly into any single team's roadmap. This is a cross-cutting, complex, and high-leverage product charter critical to our success. Full charter ownership here means you define what gets built, in which system, with what sequencing — and you hold the accountability for delivery across all of it. Why This Role Full ownership, not a slice. You own two complete charters, end-to-end. The Away Team and Enterprise Reporting are yours to define, drive, and deliver — with the scope and strategic altitude that comes with the most senior IC PM level at the company. Genuinely unsolved problems. The cross-codebase delivery model and enterprise analytics vision are not solved problems at Toast. You will be writing the playbook, not executing one that already exists. Customers that run at scale. The enterprise brands on our customer list operate hundreds to thousands of locations worldwide. Your roadmap decisions directly affect how those businesses run. Bengaluru is a first-class org. The Away Team is based here. Toast's India R&D hub has full product and engineering ownership — this is not offshore execution. You will be at the center of it. Visibility to executive leadership. The Enterprise segment is a company-level priority. This role has direct exposure to VP/GM leadership and regular involvement in executive-level roadmap and strategy discussions. India hours, global impact. You will operate primarily from Bengaluru, owning product that runs in markets across the US and internationally — with the credibility and organizational standing to match. About the Enterprise Segment at Toast Toast Enterprise serves the largest and most complex restaurant and hospitality operators in the world — multi-location brands that require centralized management, enterprise-grade controls, multi-concept reporting, and deep third-party integrations. Our 2026 product investment themes span Reporting & AI Innovation, Enterprise Controls, In-Store Experience, and Guest Experience. Our hospitality segment delivered 115% year-over-year growth in 2025 and continues to scale rapidly. The Bengaluru R&D team ships enterprise product across multiple codebases, partners closely with US-based platform teams, and owns an increasing share of the Enterprise product surface. This role sits at the center of that organization. A day in the life (Responsibilities) Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build. Drive cross-codebase delivery. Partner with engineering and product owners across Toast's platform teams to ship enterprise features in their systems. Navigate competing roadmaps, set clear success criteria, and hold delivery against contractual commitments. Define the enterprise reporting vision. Understand deeply how multi-location restaurant operators measure performance and make decisions. Translate that understanding into a multi-year roadmap for enterprise-grade reporting — one that positions Toast as the data platform our largest customers depend on. Represent enterprise customers at the highest level. You will be the PM voice for some of the world's largest restaurant and hospitality brands in roadmap discussions, cross-functional reviews, and executive conversations. These are customers with signed contractual commitments and high expectations. Operate across Bengaluru and the US. Partner daily with engineering, UX, solutions, go-to-market, and customer success across Bengaluru and US-based teams. This role requires consistent US Eastern Time overlap. Contribute to Enterprise strategy. Your two charters — cross-platform delivery and analytics — sit at the intersection of every other Enterprise product charter. You will have a seat at the table on long-range planning, investment decisions, and what Enterprise looks like in three years. What you'll need to thrive (Requirements) 15+ years of product management experience, with at least 5 years in enterprise or B2B SaaS — specifically owning complex product surface areas, not contributing to them. Track record of driving delivery that required cross-team coordination across engineering organizations that did not report to you. Influence without authority is core to this role. Experience owning analytics, reporting, or data platform products — with a clear point of view on what makes enterprise reporting genuinely differentiated vs. table stakes. Exceptional written communication. You move decisions forward with documents; you don't wait for meetings to create alignment. Ability to maintain occasional US Eastern Time overlap (approximately 5:30 PM – 9:30 PM IST). Comfort with ambiguity at the charter level — you have shaped product direction from scratch, not just executed against someone else's vision. Commercial instincts. You understand how product decisions translate into revenue, retention, and customer value, and you make prioritization decisions accordingly. Preferred Background in restaurant technology, hospitality, retail, or an adjacent industry with multi-location or franchise business model complexity. Experience working in or alongside India-based engineering teams as part of a global product organization. Familiarity with data infrastructure, analytics engineering, or enterprise BI tooling at scale. Prior experience at Staff, Principal, or Distinguished PM level — or equivalent IC track at a top-tier technology company. Experience managing product commitments that are tied to enterprise contracts or MSAs. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.