Senior People Operations Specialist

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Become a Senior People Operations Specialist for Bloomreach! In the People Operations team, we take care of Bloomreachers from the moment they accept the job offer. Together with the other People team units (Talent Acquisition, Workplace Experience, Total Rewards, and Business Partners) we form the People team reporting directly to the Chief People Officer. We are responsible for the end-to-end employee lifecycle: onboarding, offboarding, employment changes, and payroll operations. We operate across 10+ countries on 3 continents, and we're continuously raising the bar on automation, accuracy, and employee experience. You'll join our People Operations Team based in Bratislava (2 days in office a week is preferred). You will get a chance to take ownership of operations for colleagues across Czech Republic and Germany (roughly 100+ Bloomreachers) alongside with rebuilding the way we operate internally in the People Operations Team. People Ops agenda for CZ & DE will take you approx 60% of your full-time capacity. For the rest, you will be working closely with teammates and regional stakeholders to redesign the People Operations function with focus on AI & automations. This is a role for someone who can own their space independently. You can work in one of our Central European offices or from home on a full-time basis. Your Job Will Be To: Own HR administration end-to-end for your assigned regions (CZ & DE) - employment contracts, salary amendments, promotions, parental leaves, relocations, absences - ensuring full legal compliance at all times. We want you to look for automations opportunities. Drive smooth onboarding and offboarding for employees and ensure all lifecycle changes are processed accurately and on time. Manage payroll inputs and outputs in close collaboration with payroll providers (Accace for CZ, Deel for DE), ensuring data accuracy within agreed monthly cycles. This is the biggest opportunity for automation - we aspire the payroll process to be almost fully automated during 2026. Be the first point of contact for employees and managers in your regions, answering questions and resolving HR queries with speed and care. Maintain and improve BambooHR as the source of truth for employee data - keeping records clean, processes documented, and configurations up to date. Collaborate closely with Finance, IT, Legal, Workplace Experience, and other People team sub-teams as part of our tightly integrated operating model. Actively contribute to People Team projects - from process documentation automation to cross-regional consistency efforts. Identify and act on opportunities to improve - applying AI to reduce manual work Your Success Story Will Be: In 30 days, you'll take over the core operational rhythms in your regions (CZ & DE) - mapping out the processes, communication style, tools, and key stakeholders, running your first live payroll in CZ and DE. In 60 days, you'll own and run your regional operations independently, becoming “business as usual”. In 90 days, you will suggest improvements in internal ways of working - working with colleagues to automate deterministic processes. What You Bring: Hands-on experience with multi-country setup in HR / People Operations. Experience with at least one of two countries (DE or CZ) is required. Strong ownership and autonomy, able to identify what needs to be done, set direction, and deliver outcomes independently. Bring structure to the new edge case topics, and proactively look for ways to do things smarter. Taking initiatives from early exploration through to sustainable delivery with solid project management and stakeholder engagement skills. 2-3+ years of experience in HR / People Operations, required experience in onboarding, offboarding, employment changes, and payroll coordination in a multi-country environment. Excellent communication in English, influencing and negotiation skills, with the ability to lead complex conversations independently and constructively. Personal Qualities Strong ownership mindset - you see something that needs fixing, you fix it Exceptional attention to detail - accuracy in HR and payroll is non-negotiable Proactive communicator - you keep stakeholders informed and ask the right questions early Organized and self-directed - you manage multiple tasks and deadlines (e.g. different payroll dates) without dropping the ball Comfortable with change - you will lead the change More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* Everyone gets to participate in the company's success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote