Senior Outsourced Operations Manager (Card Operations)

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Senior Outsourced Operations Manager and play a critical role in scaling our Virtual Card Operations across multiple BPO sites. As the payment delivery engine behind BILL’s Virtual Card products, our high-visibility team directly drives revenue growth, operational efficiency, and resiliency. In this impactful individual contributor (IC) role, you will serve as the operational backbone that turns high-level strategy into measurable outcomes. You will own site-level performance, establish robust operating rhythms, and drive vendor accountability while partnering closely with cross-functional leadership. By blending deep BPO/vendor management expertise with hands-on analytics, you will diagnose complex issues, standardize processes, and elevate the virtual card supplier experience at scale. If you are ready to keep a high-volume payment delivery system running flawlessly while shaping the future of our operations, we want to hear from you. Responsibilities: Drive operational performance across multiple BPO sites, building trusted relationships with site leaders and holding partners accountable to KPIs and virtual card metrics. Develop and run a rigorous operating cadence: lead Weekly and Monthly Business Reviews and contribute to Quarterly Business Reviews to surface insights and track improvements. Analyze dashboards, feedback, and escalations to pinpoint gaps; design and execute site-level performance improvement plans with clear owners and timelines. Standardize and maintain SOPs for card operations to ensure consistency across locations; proactively identify and close process and training gaps. Partner with Workforce Management to forecast and align headcount needs, ensuring the right staffing models and adherence to contracts. Translate product and process changes into action for BPO teams: communicate updates, verify training completion, and drive UAT/adoption to secure performance at scale. Lead cross-functional initiatives that improve customer and virtual card experiences, from early indicators to full-scale rollout. Conduct on-site visits to deepen relationships, assess operational health, and accelerate improvement plans. We’d love to chat if you have: Bachelor's Degree in a quantitative field 3+ years working with cross functional stakeholders and managing their expectations An excellent ability to communicate to your audience, both up the organization and down to the nitty gritty technical details with analysts An innate understanding of what drives business value, and the ability to prioritize accordingly Experience applying best practices to increase operational efficiency and resiliency 3+ years of experience working with SQL 1+ years of working with Python Experience with coding best practices and version control software Experience working with data visualization software such as Tableau Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County $102,800—$128,500 USD Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $92,500—$115,700 USD Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina $87,400—$109,300 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.