Senior Manager, People (EMEA)

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Reporting to the Area Vice President of International People, the Senior Manager, People plays a critical role in supporting our growing markets by partnering with leaders and teams across multiple functions. Supporting our Ireland and UK entities, as well as future expansion in EMEA, this role collaborates closely with People teams and the business to design and execute people strategies that enable growth, strengthen organizational effectiveness, and ensure a consistent, scalable, and locally relevant employee experience. Operating in dynamic and evolving environments, this role drives impact through adaptability, sound judgment, and a deep understanding of both global and market-specific business needs. As our teams grow and build market capabilities, we need a strong operational foundation that delivers a consistent, high-quality employee experience across diverse needs.The Senior Manager, People serves as a connector between global HR initiatives and market-specific needs, ensuring programs are equitable, competitive, and locally compliant across all growing markets. We are looking for someone who can help define the “right” problem to be solved, who can pivot quickly when those issues shift in response to business changes, and who thinks creatively through it all. This is a hybrid role located in Dublin, Ireland. The ​Senior Manager, People will be expected to report to the Dublin office 2 times per week. A day in the life (Responsibilities) Shape and execute core People strategies as Toast scales, and maintain a high-impact partnership across various domains, including Talent Acquisition, Total Rewards, People Operations, and Payroll. Play a key part in overseeing compliance, system rollouts, and other foundational activities to ensure operational excellence. Collaborate with various functions such as Finance, Real Estate and Workplace Experience, Legal and other functions to enable the operationalization of Toast entities. Partner closely with People Team Centers of Excellence (COEs) to support the design and implementation of compensation, benefits, payroll, and other people programs that align with Toast’s global strategy, while ensuring compliance with local labor laws and employment regulations. Act as the primary People and administrative liaison during the early stages of market development. As these markets evolve, collaborate with People Team COEs to establish scalable operational frameworks and program support. Flex between solving day-to-day tactical challenges and processes to strategically impacting objectives for effective functioning of the location. Work closely with the local leadership community and individuals onsite to implement strategies and programs that are locally relevant and globally consistent to help the company achieve strategic goals, while improving the overall employee experience. Provide guidance on employee relations matters, conduct investigations, and oversee the grievance and disciplinary process as needed. Monitor industry best practices and employment standards in the region and partner with COEs to ensure policies, practices, and programs are administered in a locally relevant and compliant manner. Act as liaison with local government agencies on People related matters (such as the Workplace Relations Commission). In close partnership with Legal and People Team COEs, ensure compliance and readiness for local People/HR related employment standards and administrative audits as required. Act as a change agent in conjunction with local leadership for key global communications or change management activities. What you'll need to thrive (Requirements) 10-12+ years of experience in a People function. Proven knowledge of policies, local labor laws, regulations, and jurisdictional requirements. Experience in working in a global organization, across timezones, and in a matrixed environment in close partnership with overseas Functional HR Business Partners and Global HR Centers of Excellence. Demonstrated success in a high-growth organization with multiple stakeholders with varying needs. Demonstrated ability, creative problem-solving, and training/coaching. Strong teamwork, communication, and cross-functional collaboration skills. Entrepreneurial spirit/mindset, and flexibility toward dynamic change. Experience conducting employee relations (ER) investigations, while exhibiting excellent judgment. Special Sauce (Nice-to-have) Bachelor’s or Master’s degree in HR and/or HR certification preferred. Experience working in the Technology/SaaS industry is a plus. Experience using Workday or a similar HRIS platform preferred. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.