Senior Manager of Network Engineering and Operations

What you can expect This senior management role is responsible for the global network infrastructure and data center operations supporting over 10,000 employees and AI/ML training infrastructure. In this position, you will be managing a team of 12 globally distributed network engineers and data center technicians. The team is operating in a follow-the-sun model to provide continuous coverage, while partnering closely with the Network and Infrastructure Architects to execute strategic initiatives. About the Team As a global team we design, automate, and optimize IT infrastructure, focusing on cloud operations, networking, and security. We leverage IaC, automation, and CI/CD to streamline network operations and management, partnering with business stakeholders to improve the user experience. Responsibilities Managing and developing a globally distributed team of 12 network engineers and data center technicians. Driving recruitment, performance management, career development planning, and compensation reviews while supporting 24/7 follow-the-sun coverage. Operating global WAN, metro area networks, and campus LAN infrastructure across 15+ office locations and multiple data centers. Managing Juniper routing and switching platforms with hands-on configuration, optimization, and troubleshooting. Managing wireless infrastructure including controller management, campus deployments, mobility services, wireless security, and RF engineering. Optimizing WAN architecture for performance, redundancy, cost-efficiency, and global connectivity. Supporting cloud interconnectivity strategies across AWS Direct Connect, Azure ExpressRoute, and GCP Cloud Interconnect. Drive network automation initiatives using infrastructure-as-code principles with Ansible, Terraform, and Python. Operating global routing architecture including BGP (iBGP, eBGP), MPLS, and SD-WAN. Manage Palo Alto Networks firewall infrastructure including Panorama management and policy optimization alongside Zscaler and Prisma web proxies. Managing comprehensive network performance monitoring and observability platforms. Designing custom dashboards and alerting for network health, capacity, latency, throughput, and availability metrics using telemetry protocols including gRPC, NETCONF, SNMP, sFlow, and NetFlow. Providing infrastructure support for high-performance AI/ML training workloads. Optimizing network topology and traffic engineering for GPU clusters (100+ GPUs), collective communications (all-reduce, all-gather), and rail-optimized architectures in partnership with ML Engineering and AI Platform teams. Overseeing global data center operations including colocation facilities, dense GPU deployments with specialized power and cooling requirements. Vendor relationship management, incident response, change control, and capacity planning with consideration for long-running training jobs. What we’re looking for Have 10+ years of network engineering and data center expertise, with 5+ years in people management experience. Demonstrate hands-on experience with Juniper, Aruba, and Palo Alto Networks (Panorama, Prisma), and deep knowledge of Zero Trust frameworks, network segmentation, and identity-aware security solutions. Demonstrate advanced routing and WAN architecture skills including BGP, OSPF, IS-IS, EVPN, MPLS, SD-WAN, IPv6 dual-stack operations. Cloud interconnectivity across AWS, OCI FastConnect, and GCP, with expertise in wireless architecture, RF engineering, and network observability using Grafana and Prometheus. Have specialized AI/ML infrastructure experience with high-performance networking for GPU clusters (InfiniBand, RDMA, RoCE, lossless Ethernet), colocation and data center operations, and vendor relationship management at scale. Have proven management experience of globally distributed teams across multiple time zones. Have track record of experience in complex network transformations, and data center migrations from planning through execution. Have the ability to translate complex technical concepts for executive audiences. Able to collaborate with architecture and security teams, and produce high-quality documentation including runbooks, architecture diagrams, and technical specifications. Be results-driven, strategic, and hands-on, with expertise in automation, reliability, and operational excellence, combined with resilience under pressure, curiosity, and a customer-focused mindset. Salary Range or On Target Earnings: Minimum: $146,700.00 Maximum: $339,300.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure;  there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 09/18/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.