Job Description
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU
Box is scaling rapidly. Every organization globally is rethinking content management, and Box is uniquely positioned as the leader in Intelligent Content Management to drive transformative change. As enterprises increasingly seek sophisticated solutions for collaboration, workflow automation, AI-driven insights, and business transformation, our Professional Services organization is poised for substantial growth. We are committed to scaling Box Consulting, and we’re searching for an exceptional operations strategy leader to accelerate and drive this growth trajectory.
In this role, you’ll join a team at the intersection of strategy and execution, shaping how Box delivers value to customers through its services organization. You’ll partner closely with Consulting leadership, Finance, Revenue Operations, and other go-to-market teams to ensure the organization operates efficiently, profitably, and in alignment with company objectives. Leading a high-performing team responsible for forecasting, planning, reporting, and process optimization, you’ll serve as the operational backbone that enables our services business to scale effectively and deliver outstanding customer outcomes. Your work will directly influence how we plan, deliver, and expand our Professional Services business, driving operational excellence as we continue to grow.
WHAT YOU'LL DO
Partner with Box Consulting leadership to help set services strategy and operating model, as it ties to company priorities
Drive operational cadences across bookings, delivery, utilization, and revenue, ensuring alignment with company targets
Develop, analyze, and report on key KPIs related to pipeline, bookings, revenue, utilization, staffing, and project performance to support data-driven decision-making
Design and scale operational processes that increase efficiency, visibility, and accountability across project delivery, subcontracting, and capacity planning
Build and scale our Partner Services program with clear tiers, enablement plans, SLAs, and scorecards; implement separate partner P&L tracking and reporting.
Run revenue forecasting and delivery performance management, driving weekly utilization and capacity governance targeting 70–80% billable, and enforcing disciplined month/quarter close practices.
Enhance pipeline and forecasting rigor by overseeing pipeline management processes, ensuring data accuracy, and providing insights that identify growth opportunities and risks.
Deliver comprehensive sales insights and analytics to senior leadership, enabling informed, data-driven strategic decisions that optimize sales performance.
Lead end-to-end PSA (Kantata) transformation, including process and data model design, SFDC and ERP integrations, and organization-wide adoption and change management.
Implement AI-accelerated operations using Box AI (Q&A, extract agents, Studio) to reduce manual work across for example, SOW creation, risk management, staffing, and QBR narrative development.
Define the evolution and expansion of the Box Consulting Strategy and Operations team
Foster a high performing, continuous learning team culture through leadership, coaching and timely feedback to team members
WHO YOU ARE
8+ years of experience in Professional Services Operations, Business Operations, or Strategy roles, including 5+ years in a leadership or people management capacity
Strong strategic thinking and operational acumen, with the ability to design scalable processes and drive measurable impact
Proven experience managing forecasting, planning, and analytics within a high-growth technology or SaaS environment
Deep understanding of consulting or services financials including utilization, margin, revenue recognition (ASC‑606), and project profitability metrics
Skilled in data analysis and modeling, with advanced Excel and presentation capabilities (PowerPoint or Google Slides)
Deep familiarity with PSA solutions (e.g. Kantata/Certinia/OpenAir), CRM (Salesforce), and project management tools
Excellent communication and stakeholder management, strong stakeholder influence, and operating cadence ownership
Strong people leader who builds trust, empowers teams, and drives accountability
High ethical standards, with the ability to handle confidential information and act with integrity
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.
In accordance with OFCCP compliance, here is the Pay Transparency Provision.
United States Pay Range
$144,000—$200,500 USD