Senior JIRA & SaaS Administrator

About the Role We are seeking a highly skilled and experienced Senior Administrator to ensure our critical SaaS applications, particularly Atlassian, are secure, scalable, and fully integrated with our Identity and Access Management (IAM) systems. As a Senior Administrator, you will be a key technical owner of the Atlassian Cloud suite (Jira, Confluence, Jira Service Management) and a critical contributor to our overall SaaS identity strategy. You will be responsible for the configuration, administration, security, and integration of these core business platforms, ensuring seamless and secure access for all employees. This role requires a strong focus on automation and security best practices. The base salary offered for this role and level of experience will begin at $127,000 and up to $175,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role you can expect to: Atlassian Suite Administration (Jira & Confluence) Platform Ownership: Serve as the primary administrator and subject matter expert (SME) for Atlassian Cloud products (Jira Software, Confluence, Jira Service Management). Configuration & Customization: Design, configure, and maintain complex projects, schemes, workflows, issue types, and custom fields to meet the diverse needs of Engineering, Product, and Business teams. Performance & Health: Monitor the health, performance, and security of the Atlassian environment, managing marketplace apps, integrations, and user access controls. Governance: Develop and enforce best practices for Atlassian usage, standardization across projects, and data governance. Identity and Access Management (IAM) & SaaS Integration Identity Federation: Configure and maintain seamless Single Sign-On (SSO) integration between our Identity Provider (e.g., Okta, Azure AD) and all key SaaS applications using protocols like SAML 2.0 and SCIM. Lifecycle Management (LCM): Implement and manage automated user provisioning and deprovisioning processes (SCIM) across the SaaS ecosystem to ensure rapid, secure, and compliant onboarding/offboarding. Group Management: Oversee and standardize security groups and access roles within Atlassian and other critical applications based on the principle of Least Privilege. Access Auditing: Lead efforts in automating access reviews and generating audit reports for compliance purposes (e.g., SOC 2). Automation and Technical Operations Scripting & API: Utilize scripting languages and Atlassian's APIs to build custom automation scripts and utilities for configuration management, reporting, and mass updates. Troubleshooting: Provide Tier 3 expert support for complex issues related to Atlassian performance, application integrations, and identity authentication failures. Documentation: Create and maintain detailed technical documentation, runbooks, and process guides for all managed systems. To thrive in this role you have Experience: 5+ years of hands-on experience in IT Administration, with a minimum of 3 years directly administering Atlassian Cloud Atlassian Expertise: Deep, demonstrable expertise in configuring, securing, and maintaining Jira Software (including advanced workflows and custom fields) and Confluence. Identity & SSO: Strong working knowledge of Identity and Access Management (IAM) concepts, and hands-on experience configuring SAML 2.0 and SCIM for SaaS application integration (especially with Atlassian Access). SaaS Integration: Proven experience managing and integrating enterprise applications like Google Workspace or Slack with an Identity Provider. Technical Skills: Proficiency in scripting (e.g., Python, Bash) for automation and utilizing REST APIs. Nice to Have Atlassian Certified Professional (ACP) certifications (e.g., Jira Administrator, Confluence Administrator). Experience with a modern Identity Provider (e.g., Okta, Azure AD/Entra ID). Experience with Infrastructure as Code (IaC) tools for managing configuration. #LI-Hybrid #LI-JL1 A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.** 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute** 💰 Competitive salary based on experience** ✨ 401k match** plus great medical, dental, vision, life, and disability benefits 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off** 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!** 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress** **Perks also available to Chime Interns. We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.