Senior Global People Operations Specialist

About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: We are looking for a Senior Global People Operations Specialist to join our People team. You will be responsible for delivering exceptional employee experiences across the full employee lifecycle, from onboarding through offboarding, and driving scalable People Ops processes that support our global team. You’ll serve as the first point of escalation for employee inquiries, partner cross-functionally with teams like our HRBP, Talent Acquisition, Finance and IT teams, and continuously improve the systems and workflows that power global People Operations at Vercel. You will report to the Senior Manager, Global People Operations and be part of an established global team. This role is located in San Francisco, and includes in-office anchor days on Monday, Tuesday, and Friday, so that we can support our employees in-person, or “IRL” as we call it. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Serve as the first escalation point for employee and manager HR-related queries, delivering timely and accurate resolution with empathy and clarity Manage and continuously improve onboarding, offboarding, and related People Ops workflows for our employees globally, outside and within the US Drive global mobility programs, including immigration, relocation, and international transfers, ensuring seamless experiences for employees and hiring managers. Oversee day-to-day vendor relationships with global EOR and benefits providers across 25+ countries Maintain and evolve documentation for key People Ops processes, policies, and standard operating procedures Support internal projects to enhance systems, tools, and operational efficiency within the People function Partner with HRBPs and business leaders to execute employee lifecycle changes and ensure data integrity in core HR systems Partner with our Legal team to ensure compliance activities related to local labor regulations and internal policy updates Act as liaison to the Workplace team, ensuring seamless coordination and onsite support for employees and office operations. Partner with the payroll team on both US and non-US leave management and assist with the accurate and timely closure of bi-monthly payroll. Support contingent workforce operations, managing frameworks for compliant and flexible engagement models globally. About You: 7+ years of HR Operations experience with a focus on employee lifecycle management, HR systems, and vendor coordination Have a proven track record working within global or hypergrowth tech environments Are passionate about crafting exceptional employee experiences through thoughtful processes Deep understanding of US and EMEA employment policies and practices, and knowledge about APAC is a plus Experience working with global teams and collaborating across time zones Experience working with EOR providers and benefits vendors across multiple EMEA and APAC countries Experience working in global mobility - immigration, visas, international relocations and transfers Demonstrated ability to manage escalations, navigate complexity, and deliver solutions that scale High integrity and discretion when dealing with sensitive employee data and situations Obsessive over the details and have expertise in developing internal documentation or process guides Have contributed to building or improving internal knowledge systems or employee-facing support content Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $140,000 - $170,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.