Senior Finance Processes and Systems Optimization (PSO) Manager

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. At PagerDuty, our mission is to revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world. The Finance PSO team is a critical enabler of this mission, ensuring our financial systems and processes are scalable, efficient, and robust enough to support global growth. How You Impact Our Vision As the Senior Manager, Finance PSO, you are a strategic leader and the primary architect of PagerDuty’s finance technology roadmap. You don't just manage systems; you drive the vision for how Finance operates. You bridge the gap between long-term business strategy and technical execution, leading high-impact digital transformation initiatives that define our future state. You are a visionary player-coach, capable of leading complex, global cross-functional teams while maintaining a deep technical "seat at the table" to ensure execution excellence. Key Responsibilities Strategic Roadmap & Vision: Define and implement the long-term technology and process strategy for the Finance organization. Align team goals with corporate objectives and ensure the finance tech stack (NetSuite, Coupa, Anaplan, etc.) evolves ahead of business complexity. Transformation Leadership: Lead large-scale, high-impact global initiatives from conception to completion. You are responsible for identifying the "Big Picture" pros and cons of potential actions and advising senior leadership on the best path forward. Meaningfully assesses people, systems and processes to ensure they scale. Digital Innovation (RPA, AI, & ML): Act as the executive champion for automation. Scale the use of Robotic Process Automation (RPA) and Applied AI to move the organization toward "Zero-Touch" finance operations, focusing on predictive insights and anomaly detection. Organizational Influence: Act as a trusted advisor to the Finance Department and other Senior Leaders. You are expected to lead by influence laterally and vertically, often questioning assumptions and proposing bold change initiatives that result in positive organizational outcomes. Operational Excellence & Compliance: Proactively seek out efficiencies across the larger finance organization. Determine solutions for recurring global problems and implement scalable, SOX-compliant controls that mitigate risk through automation. About You Strategic & Analytical Thinker: You look beyond the immediate task to understand the "Big Picture." You factor nuance, external market trends, and internal metrics into every analysis and recommendation. You distill complex analyses into understandable output for those not as close to the details. Change Catalyst: You are a role model for seizing opportunities to influence future direction. You formulate and propose change initiatives that impact not just your team, but the entire Finance organization. Effective Communicator: You excel at "Technical Translation," clearly articulating trade-offs, consequences, and scenarios to executive stakeholders in non-finance speak. You are a “systems expert" with "deep process understanding" to align with IT and Finance teams. Results-Oriented: You create an environment focused on results rather than activity. You hold yourself and others accountable for surpassing expectations and driving ROI on technology investments. Basic Qualifications Experience: 8+ years of experience in Finance Operations, Financial Systems, or Business Transformation, with a proven track record of leading end-to-end global projects. Strategic Leadership: Demonstrated experience influencing Senior Leadership Teams (SLT) and managing complex, cross-functional RACI stakeholders. Communication: Expert ability to present complex scenarios and strategic plans to an executive audience. Preferred Qualifications Technical Mastery: Expert knowledge of the PagerDuty stack (NetSuite, Coupa, Anaplan, Workday) and experience leading system re-implementations or major integrations. Automation Architecture: Deep experience with RPA/Workato and implementing AI/Machine Learning use cases within a Finance context. Data Visualization: Mastery of data storytelling using SQL, Tableau, Power BI, or Sigma. Education: Bachelor’s or Master’s Degree in Finance, MIS, or a related field. Industry: Deep experience in the SaaS or high-growth technology sector. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.