Senior Field Enablement Business Partner

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Field Enablement Business Partner About the job Twilio is seeking a Senior Field Enablement Partner to join our Global Go-To-Market (GTM) Enablement team. Reporting directly to the Senior Manager of GTM Specialist Enablement, you will act as a critical strategic partner to our Global Customer Services (GCS) organization as we transform our enablement model and scale the business. In this role, you won't just deliver training—you’ll drive performance, productivity, and revenue effectiveness. You will design, localize, and roll out high-impact enablement strategies, programs, and tools that equip GCS to be successful. If you thrive in dynamic, fast-paced environments, love building from the ground up, and take pride in seeing the direct business impact of your work, this role is for you. Responsibilities In this role, you’ll: Act as a Strategic Consultant: Partner directly with GCS leadership to analyze qualitative and quantitative performance data, identifying skill gaps and defining key competencies to deploy targeted enablement solutions. Deliver High-Impact Learning: Facilitate interactive virtual instructor-led (vILT) and in-person enablement sessions tailored to specific field roles and audiences. Drive Program Execution & Adoption: Collaboratively plan, prioritize, and execute GCS enablement roadmaps while ensuring strong pre- and post-program evaluation metrics and long-term adoption. Co-Design Modern Curriculum: Partner with the Learning Experience Design (LXD) team to establish clear learning objectives grounded in adult learning theory and measurable business outcomes. Optimize & Iterate Content: Continually evaluate curriculum effectiveness, proposing data-backed updates, fresh content, and updates to internal knowledge bases and weekly enablement communications. Maintain Competitive Edge: Stay ahead of industry trends, market shifts, and competitor products to ensure field teams are equipped to differentiate Twilio effectively. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years of total experience in services/sales enablement, services/sales operations, or direct professional services, with 3+ years in a strategic enablement or business partner role. Proven Track Record: Demonstrated success driving measurable performance impact and ROI through field enablement programs. Domain Expertise: Deep understanding of the B2B sales/services cycle within SaaS or complex enterprise tech environments. Modern Tech Stack Proficiency: Hands-on experience with enablement platforms (e.g., Highspot, Gong), Learning Management Systems (LMS), and CRMs (e.g., Salesforce). Instructional Grounding: Strong understanding of adult learning theory and practical application of frameworks like Bloom’s Taxonomy to design outcomes-based learning. Analytical & Consultative Mindset: Ability to translate complex data into actionable enablement initiatives and influence executive stakeholders without direct authority. Adaptable & Collaborative: A self-starter with a strong sense of urgency, excellent facilitation skills, and a proven ability to build trust across global matrixed teams. Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15-25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: CAD $120,640.00 - CAD $150,800.00 Target Bonus Percentage 15% The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.