Senior Engineering Operations TPM

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make an impact You’ll join the Engineering Operations team to help Iterable scale the Platform with greater reliability, predictability, and speed. You’ll identify high-leverage areas to improve how we build and operate software, then drive the programs, processes, and lightweight tooling that make execution more consistent across teams. Your work will strengthen quality and reliability practices, improve developer experience, and increase visibility into engineering health—so teams can ship critical work with fewer surprises. Iterable values a growth mindset, and we encourage applicants who are excited by the role—even if their experience doesn’t match every line item. In this role, you’ll get to Partner with engineering leaders and teams to identify priorities and translate them into clear program plans and deliverables Lead cross-team initiatives that improve platform scalability and predictability (e.g., Incident Management frameworks, Error Budget Policies, API maturity practices, engineering health visibility) Define and track success metrics, measure outcomes, and continuously iterate programs based on data and feedback Communicate clearly and consistently by providing regular updates on progress, risks, dependencies, and tradeoffs to stakeholders at all levels Audit existing processes and implement improvements that reduce friction and increase consistency Collaborate beyond Engineering (Product, GTM, Support/CS) to execute effective rollouts and drive adoption We’re looking for people who have Experience leading cross-functional programs within an engineering organization, partnering effectively with Engineering, Product, Security and other stakeholders A track record of using AI to improve personal and team productivity, and strong judgment about where automation adds value vs. where rigor is required. Strong program management fundamentals: planning, coordinating, dependency/risk management, and driving delivery through ambiguity Experience with the software lifecycle and operating practices Strong technical judgment and fluency: able to understand system architecture, APIs, and operational tradeoffs well enough to drive decisions, ask the right questions, and unblock teams Comfort using data and tooling to drive visibility and decisions (Sigma or similar BI tools) Strong communication, relationship-building, and the ability to explain technical concepts to varied audiences Bonus Points: Experience with programming languages, such as SQL and Python Experience with FinOps Perks & Benefits: Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Balance Days (additional paid holidays) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $133,500 - $212,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). 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