Senior Enablement Program Manager — Customer Success

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. We are redesigning our post-sales operating model around a simpler, more impactful engagement structure — embedding an AI-first mindset, and shifting from project handoffs to continuous customer partnership. At the heart of this transformation is our enablement strategy. The Senior Enablement Program Manager — Post-Sales will own enablement across our post-sales organization, partnering closely with leaders and individual contributors in customer-facing, technical, and implementation roles. This person will be a strategic partner to post-sales leadership, helping the team not just understand what to do — but how to do it, why it matters, and how to keep getting better. This is not a training coordinator role. We need someone who thinks in programs, designs for behavior change, and can translate a bold new operating model into learning experiences that stick. What You'll Do Enable a New Operating Model Design and deliver onboarding and continuous enablement programs across post-sales roles — including relationship-focused, technical, and implementation functions — tailored to each audience’s distinct motion and skill requirements Translate the post-sales strategy — including the tiered coverage model, AI-native engagement approach, and simplified role design — into clear, actionable enablement content Build curriculum that equips post-sales professionals to own customer relationships end-to-end, lead technical implementation and data governance, and deliver custom solutions that drive durable adoption Partner closely with post-sales leadership to identify knowledge and skill gaps, prioritize programs, and earn sponsorship for your work Drive AI-First Enablement Develop enablement programs that build genuine AI fluency across the post-sales team — including practical application of AI tools, AmpOnAmp capabilities, and AI workflow discovery with customers Help post-sales professionals become opinionated advisors on data architecture, AI-first product analytics strategy, and the modern tech stack Stay ahead of Amplitude's evolving product suite, AI agent capabilities, and the broader competitive landscape to keep enablement current and credible Measure What Matters Define and track KPIs that connect enablement investment to post-sales outcomes — including time-to-productivity, adoption rates, renewal performance, and customer health trends Build feedback loops with post-sales leaders, managers, and ICs to continuously refine programs based on real-world performance Provide regular reporting to stakeholders on program impact and return on investment Cross-Functional Collaboration Work closely with Product, Marketing, and Customer Success leadership to ensure enablement programs reflect the latest product updates, go-to-market strategy, and competitive intelligence Partner with L&D and other GTM Enablement team members to maintain consistency and alignment across the broader enablement portfolio Collaborate with Partner Enablement to align internal and partner-facing programs, ensuring delivery partners are equipped with consistent skills, process knowledge, and quality standards Serve as a strategic thought partner to post-sales leadership as they refine operating cadences, coverage motions, and role expectations Technology & Tooling Manage and optimize enablement platforms and LMS systems to deliver scalable, high-quality learning experiences Leverage AmpOnAmp tooling and automation to make enablement smarter — building internal dashboards, alert-driven nudges, and just-in-time learning into the workflow What We're Looking For Required 5+ years of experience in enablement, program management, or learning & development, ideally in a SaaS or B2B technology environment Demonstrated ability to design and deliver enablement programs that drive measurable behavior change and business outcomes — not just content libraries Experience enabling customer-facing technical roles (Customer Success, Professional Services, Solutions Engineering, or similar) Strong understanding of the post-sales motion — including onboarding, adoption, renewal, and expansion Excellent communication and stakeholder management skills; you can influence without authority and earn credibility with senior leaders Comfort working in ambiguity — this is a transformational moment, and you'll be building as the plane flies Experience with enablement platforms and LMS systems Preferred Familiarity with Amplitude or similar digital analytics platforms; experience enabling around product analytics, data architecture, or the modern data stack is a strong plus Experience building partner enablement programs alongside internal team programs Exposure to AI-first tools, workflow automation, or applied AI in a go-to-market context Background in technical enablement — including experience enabling roles with hands-on implementation or engineering responsibilities Certification in project management or learning and development (e.g., PMP, CPTD, ATD) Why This Role, Why Now Amplitude is in the middle of a meaningful transformation — one that touches how we engage customers, how our post-sales team is structured, and how we think about value delivery in an AI-first world. This role is a direct partner in making that transformation stick. You'll have a seat at the table with post-sales leadership, real influence over programs that touch nearly 100 customer-facing professionals globally, and the opportunity to shape what post-sales enablement looks like at a company that's genuinely committed to getting it right. What Amplitude Offers The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era. Some of our benefit programs include: Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans Flexible time off, ​p​aid holidays, and more Fidelity 401/K Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) Employee Stock Purchase Program​ (ESPP)​ Other fun facts about Amplitude: We were recognized in the Newsweek Excellence Index 2024. Our customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on G2. We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world. We invest in our people. We offer mentorship programs, management training, and wellness initiatives. We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom. Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion — one focused on psychological safety, empathy, and human connection — that will allow employees of all backgrounds to thrive. Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. This role is eligible for equity, benefits and other forms of compensation. Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado. Colorado range: $157,000 - $236,000 total target cash (inclusive of bonus or commission) Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $175,000 - $262,000 total target cash (inclusive of bonus or commission) Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $175,000 - $262,000 total target cash (inclusive of bonus or commission) Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $157,000 - $236,000 total target cash (inclusive of bonus or commission) Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state. Washington salary range: $157,000 - $236,000 total target cash (inclusive of bonus or commission) Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan. #LI-GF1 #LI-Hybrid #LI-Remote By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.