Senior Enablement Business Partner

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Enablement Business Partner At Twilio, we don’t just close deals; we build lasting customer partnerships. Our GTM Enablement team is the engine that keeps our global sales organization strategic, impactful, and executing at the highest standard. We are looking for a Senior Enablement Business Partner who believes that coaching should be a structural advantage, not an afterthought. You won’t just be "managing tools"—you’ll be architecting the standard framework our sales leaders use to develop their teams and leveraging AI to scale critical organizational knowledge at the exact moment our field needs it. About the job This position is needed to lead the strategic design, execution, and optimization of Twilio's global sales enablement initiatives, focusing directly on elevating leadership coaching capabilities and maximizing tech stack adoption across our GTM teams. As a Senior Enablement Business Partner, you will own the end-to-end strategy, deployment, and measurement of our core sales coaching program. You will establish the standard coaching frameworks that our sales leaders use to develop their teams. Additionally, you will drive operational excellence by governing the adoption, training, and enablement of our foundational sales tools—ensuring every representative and leader maximizes their potential across our tech stack while proactively leveraging artificial intelligence to scale organizational knowledge and streamline enablement processes. Responsibilities In this role, you’ll: Design, build, and own the global sales coaching program, establishing clear, measurable standards for sales leaders to effectively coach their team members. Define and track key performance indicators (KPIs) to measure the long-term adoption, health, and success of the coaching program. Architect and deliver comprehensive training plans that drive behavior change and master-level adoption of key sales enablement tools, including Gong, Highspot, Outreach, LinkedIn, and Salesforce. Monitor and analyze tool utilization data to identify skills gaps, system bottlenecks, or adoption friction, proactively iterating on enablement strategies to resolve them. Collaborate cross-functionally with Sales Leadership, GTM Sales Operations & Strategy, and GTM Enablement teams to align coaching standards with corporate revenue goals and sales methodologies. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Extensive experience in Sales Enablement, GTM Operations, or Sales Leadership, with a proven track record of developing and scaling sales coaching or leadership development programs. Deep technical expertise and training proficiency in modern revenue tech stacks, specifically including Gong, Highspot, Outreach, LinkedIn Sales Navigator, and Salesforce. Strong capability in data analysis, with a demonstrated ability to measure program adoption, track enablement KPIs, and translate metrics into actionable training plans. Proven experience deploying AI-driven tools, prompt engineering workflows, or automated content mechanisms to scale training delivery and knowledge management. Exceptional communication and stakeholder management skills, with the ability to influence, guide, and establish credibility among senior sales executives and people managers. Certified in formal sales coaching frameworks or established sales methodologies (e.g., Challenger, Command of the Message, Sandler). Previous experience working in a fast-paced SaaS or cloud communications environment. Location This role will be remote, and based in Canada Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in British Columbia. : CAD $120,640.00 - CAD$150,800.00 Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.