Senior Director, Revenue and Order To Cash

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity: Join a global team of innovators where the pace is fast, the vision is strategic, and the impact is real. We are a driven, energetic group looking for a leader who matches our intensity and passion for shaping the future of observability. This is a hybrid role based in our San Francisco office (2 days a week), offering you the perfect balance: the autonomy of home working combined with the collaborative energy of face-to-face strategising. You will be stepping into a pivotal leadership position during a time of transformation, giving you the influence to redesign our systems landscape and align our revenue operations for a scalable, AI-first future. What You'll Do: Lead a Transformation: You will drive a deep strategic review of our systems, integrations, and automation. This is a role for a builder who wants to oversee significant positive changes and align complex infrastructure. Shape Strategy: You will set the direction for the revenue organisation, bringing a highly strategic approach to our commercial and go-to-market decision-making. Empower a Driven Team: You will lead and mentor a diverse, high-performing team across Billing, Collections, and Revenue Accounting, fostering a work culture that is as energetic and forward-thinking as you are. Optimise & Automate: You won't just manage existing processes; you will identify gaps and drive the automation of billing and revenue systems to improve efficiency and Standardise Processes. Master Complexity: You will navigate complex revenue arrangements (ASC 606/ASC 340-40), ensuring our financial foundation supports our "Global Footprint" and ambitious growth. This Role Requires: Strategic & Systems Thinking: You have the ability to look deeply at integrations and automation, spotting opportunities for improvement that others might miss. Deep Experience: You possess a Bachelor's degree and 10+ years of progressive experience, with at least 8 years in revenue leadership at public companies or firms. Technical Authority: You are a CPA with a mastery of US GAAP (ASC 606/340-40) and deep expertise in financial systems like Zuora (Billing/RevPro) and NetSuite. Change Management: You thrive in environments undergoing alignment and change, viewing "shifting sands" as an opportunity to build a better foundation. Communication Mastery: You can land complex concepts with diverse audiences, from engineering to executive leadership. Bonus Points: Experience navigating an accounting and revenue organisation of similar global size. A background in data-driven environments or consumption-based business models. A track record of successfully leading teams through major system integrations or overhauls. Please note that visa sponsorship is not available for this position. #LI-KM1 The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees. Estimated Base Pay Range $216,000—$270,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 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