Job Description
Ready to be a Titan?
ServiceTitan is hiring a Senior Director, Portfolio Commercialization & Monetization to report into our VP of Pricing and Packaging. This leader will design and drive portfolio-level monetization and commercialization capabilities across Core, Pro Products, Fintech, and Acquisitions.
You’ll partner closely with the VP of Pricing and Packaging, as well as Product and General Managers, to define a consistent framework to evaluate material new innovations with monetization potential to firm up product pitches, business cases, and roadmap prioritization. This highly cross-functional role collaborates with Finance, Revenue Ops, Sales, Marketing, and IT to ensure monetization rigor and measurable launch outcomes across the portfolio.
What you’ll do:
Monetization Strategy & Business Case Development
Partner with the VP of Pricing and Packaging and Product leadership to define and operationalize a consistent framework for assessing monetization potential across innovations and investments.
Ensure business case development / pitches are grounded with monetization inputs grounded in customer value, willingness-to-pay, and revenue impact.
Guide portfolio and product teams in embedding monetization principles into innovation planning and stage-gate reviews.
Commercialization & Launch Leadership
Translate the VP of Pricing and Packaging’s vision into executable pricing, packaging, and commercialization guidelines, frameworks and strategies across product lines and verticals.
Lead NPI commercialization — pilots, launch playbooks, readiness reviews, and post-launch optimization.
Partner with IT, Revenue Ops, and Finance to ensure pricing accuracy, CPQ/billing readiness, and operational scalability.
Analytics & Experimentation
Design and run pricing and elasticity experiments to test monetization hypotheses and improve launch economics.
Drive insights and reporting to monitor pricing health, adoption, ARR, and margin impact.
Governance & Enablement
Lead cross-functional preparation for commercialization and pricing decision forums, ensuring proposals are data-driven and aligned with monetization frameworks.
Partner with Sales and Revenue Operations to align GTM readiness, compensation, and enablement around new offers.
Leadership & Operations
Mentor and scale a high-performing team; manage vendor relationships supporting pricing research and analytics.
Drive operational excellence across pricing systems, discount policies, and monetization governance.
Success Metrics
% of innovations and business cases incorporating monetization frameworks
ARR/margin uplift from monetization initiatives
% NPIs meeting ARR/adoption targets at 6/12 months
Price realization %, preferred package adoption %, CPQ accuracy
Actionable monetization experiments and insights delivered per quarter
What you’ll bring:
Experience in pricing, packaging, commercialization, or revenue strategy within B2B SaaS
Proven success embedding monetization frameworks and customer value modeling into product strategy and business cases
Hands-on expertise in value-based pricing, elasticity testing, and financial modeling
Proficiency with Salesforce CPQ, billing, and BI tools (Looker, Tableau, Power BI)
Exceptional executive communication, influence, and cross-functional leadership
Comfortable operating in fast-paced, high-growth environments
Preferred Qualifications: Experience in Fintech or payments · Conjoint/econometric modeling expertise · MBA or advanced quantitative degree
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $223,600 USD - $299,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.