Senior Director, Clinical Success

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE WHAT YOU’LL DO - Team Leadership & Strategy - Lead, mentor, and scale a team of Clinical Success Directors (MDs, DOs, PAs, NPs) and Nursing Clinical Success Directors (RNs, LPNs, etc.) focused on clinician enablement, change management, and adoption. - Build team culture that is collaborative, mission-driven, and performance-oriented. - Define and track team goals, success metrics, and KPIs that align with organizational impact. - Collaborate with internal stakeholders across Implementation, Product, Partner Success, Sales, and Support to ensure a seamless partner experience from onboarding through long-term success. Clinical Enablement & Change Management - Oversee the design and delivery of scalable training programs and resources for diverse clinician types (physicians, advanced practice providers, and nurses). - Partner with health systems to establish clinical champions and effective change management plans tailored to local workflows and needs. - Ensure your team delivers proactive outreach, ongoing support, and adoption strategies for both individual users and enterprise-wide deployments. Product Feedback & Strategy - Serve as a strategic clinical voice in partnership with Product and Design teams to surface insights, feature requests, and opportunities for improvement. - Create clear frameworks and documentation that translate real-world feedback into actionable product direction. - Partner with Product Marketing to develop compelling collateral and messaging aligned with evolving clinical workflows. WHAT YOU’LL BRING - Clinical background required: MD, DO, PA, NP, or RN with direct experience in documentation workflows (Epic preferred). - 10+ years of professional experience, with at least 3 years in people leadership—preferably leading clinicians or clinical success/adoption teams in a high-growth or health tech setting. - Deep understanding of clinical documentation workflows, provider needs, and the cultural nuances of provider adoption. - Experience managing enterprise change management efforts across diverse care teams and specialties. - Proven ability to inspire and lead high-performing teams with empathy and clarity. - Strong cross-functional collaboration skills and a growth mindset. - Passion for building tools that truly improve the lives of clinicians and the quality of patient care. THIS ROLE IS PREFERRED TO BE IN ONE OF OUR OFFICE LOCATIONS - NEW YORK CITY, SAN FRANCISCO OR PITTSBURGH. WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. HOW WE TAKE CARE OF ABRIDGERS: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! EQUAL OPPORTUNITY EMPLOYER Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.