Senior Customer Success Manager - KSA

About Us At Sully.ai http://Sully.ai, We’re Building the Most Impactful Healthcare Company on Earth We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system. Our Mission: One Human, One Doctor. We build AI teammates that augment clinicians — scribes, nurses, receptionists, translators — all powered by our own world-class models and deployed in real-world care. Our Traction - 450+ organizations signed 16 months - AI agents cut admin by ~2.8 hours daily and reduce onboarding 85%. - 5M+ Clinical Tasks completed to date, serving 36+ specialties. - Raised $25M from YC, Eric Yuan, Amity, Semper Virens - Patented AI architecture (MedCon-1) outperforms GPT-4.5, Gemini, Claude on clinical reasoning tasks Sully requires A-players capable of 4 months = 1 year output. WHAT YOU’LL DO - Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs. - Lead outcomes: define success metrics, build adoption plans, and ensure our clients win - Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction). - Playbook building: Build the playbook for how we consult and support our highest value accounts - Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients WHAT YOU MUST BRING - 6+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes. - Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned. - Preferred backgrounds: high-growth B2B startup experience, ex-founders, management consultants, and client-facing finance roles - You operate like an owner and take extreme accountability. - You’re metrics-driven, prioritize relentlessly, and own results end-to-end. - Willingness to travel up to 20% for in-person client meetings and industry conferences FIRST-MONTH FOCUS - Master Sully’s product, understand our client’s clinical workflows, and build a point of view on “what winning looks like” for each strategic account. - Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts - Deliver at least one visible client win (adoption lift, workflow unlock, expansion path) Who Thrives Here - Entrepreneurial to your core: You think in outcomes, thrive in chaos, and take ownership without limits - Mission-obsessed: You’re here to save lives, not just ship features — patients and doctors are your why. - Impact-driven & fast-moving: You sprint toward hard problems and ship with sharp judgment. - Elite teammate: You raise the bar through high standards, direct feedback, and craft excellence. Why Join Sully.ai http://Sully.ai? 🔥 Revolutionizing the antiquated $800B+ Healthcare market 🧠 50%+ of us are ex-founders. We hire A-players, not passengers ⚡️ Speed matters - we operate with urgency, autonomy, and ownership 🧪 You’ll work on real, first-of-their-kind problems at the edge of AI and medicine ❤️ Your work helps doctors reclaim their time - and patients get better, faster care Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.