Senior Customer Strategy and Success Specialist

The Opportunity Join the Customer Strategy & Success team as a Senior Customer Strategy and Success Specialist. In this role, you will help enterprise customers adopt Adobe solutions, achieve business outcomes, and realize measurable value. Adobe Express helps teams create impactful content. It is a cloud-based solution used across businesses, schools, nonprofits, and marketing organizations. Adobe Acrobat Studio helps organizations create, edit, sign, and manage documents. It combines PDF workflows with AI-powered document intelligence. In this role, you will be directly engaged with leadership and key collaborators at some of the world’s most well-known companies, helping unlock value and fostering deep adoption of Adobe Express and Adobe Acrobat Studio throughout the organization. What You’ll Do Collaborate with Enterprise customers to understand their visual communication, document workflow, and knowledge worker productivity needs. Identify and develop opportunities for Adobe Express and Acrobat Studio to streamline document-centric and creative workflows, enhance business productivity, and drive measurable value. Partner with Customer Success Managers and other specialists to develop targeted adoption strategies and drive active user engagement and consumption within customer organizations. Build and implement customer success plans tied to measurable outcomes including MAU growth, workflow adoption, and expansion of Acrobat Studio and Express usage across business units. Lead executive-level business reviews and adoption workshops, aligning customer goals with Adobe’s solution capabilities to deepen strategic partnerships. What You Need to Succeed 10+ years of experience in a customer-facing role, ideally within enterprise SaaS, document management, or the design/creative industry. Proven track record of successfully driving adoption of productivity, document workflow, or visual communication solutions for Enterprise customers. A blend of customer success, business development, product evangelism, and solution consulting skills with the ability to tailor engagement across executive and practitioner audiences. Exceptional presentation and storytelling skills, capable of translating technical capabilities into clear, compelling business narratives. Experience working within enterprise customer success motions including success planning, QBRs, adoption frameworks, and expansion strategies. This is a unique opportunity to work with the world’s leading brands, driving adoption of solutions that transform how they create content and manage their most critical business workflows. Join us and make a lasting impact! About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.  Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.  AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.   Expected Pay Range: Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $125,500 -- $226,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.   

In California, the pay range for this position is $156,500 - $226,700
In New York, the pay range for this position is $156,500 - $226,700
 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.