Senior Customer Lifecycle Operations

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About the Role: We're looking for a dynamic and data-driven individual to join our Customer Success team. Reporting to the Director of Customer Success, you will own the Customer Lifecycle strategy, planning, and directly impact our customer’s success. You'll work closely with our Customer Success Managers, empowering them to focus on what they do best: building strong customer relationships. What You'll Be Working On: - Own the operational backbone of our customer journey, from assisting with onboarding and off-boarding processes to ensuring top-notch data hygiene across our systems. - Design the "Success Plans" and playbooks that our CSMs use to drive renewals and expansions. - Be a master of data, utilizing your analytical skills with tools like Gainsight, Zendesk Explore, Sigma, and similar platforms to build and manage dashboards, drive insights, and create impactful reports. - Support our Customer Success Managers by preparing Quarterly Business Review (QBR) decks and documentation, and managing SLA credit tracking. - Play a key role in gathering customer feedback by administering and distributing NPS and CSAT surveys. What You'll Bring to the Team: - Extensive experience utilizing Gainsight, with a proven ability to build and manage insightful dashboards. - Ability to build strategic playbooks and track downstream impact across multiple teams - Strong proficiency in data analysis and reporting, with hands-on experience in platforms such as Zendesk Explore and Sigma. - A data-analytical mindset capable of translating complex data into actionable insights. - Exceptional organizational skills and an eye for detail, ensuring accuracy in all operational tasks. Benefits: - Competitive compensation - Restricted Stock Units - Paid time off & paid holidays - Comprehensive health, dental & vision insurance - Employer contributions to HSA account - Paid parental leave - Paid life insurance, short-term and long-term disability - Professional development & tuition reimbursement - Mental health & wellness support - Commuter benefits (parking & transit) - Cell phone stipend - 401(k) Retirement plan with company match up to 4% of salary - Volunteer time off Compensation Range: Compensation will be paid in the range of up to $136,000 - $165,000 + bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.