Senior Creative Program Manager

About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey. Position Summary EarnIn is seeking a highly organized and strategic Senior Creative Program Manager to build the systems, workflows, and tools that enable our Creative team to do their best work. As the operational backbone of the Creative team, you’ll ensure work moves efficiently from concept to delivery—allowing creatives to stay focused on creating exceptional work. Working closely with the Head of Strategic Brand and the rest of the marketing team, this role brings structure and organization to a fast-moving environment. You’ll streamline processes, manage resourcing and timelines, establish and integrate new tools, and maintain visibility across stakeholders. Acting as the grease that keeps the creative cogs turning, you’ll drive operational excellence and enable EarnIn’s brand expression to show up with quality, consistency, and impact. This is a highly organized, operational role ideal for someone who thrives on bringing order to complexity, loves connecting dots between people, tools, and processes, and has a deep appreciation for and interest in enabling creative work. The US base salary range for this full-time position is $165,000-$200,000 plus equity and benefits. Our salary ranges are determined by role, level, and location. This role is hybrid with the expectation of working from our Mountain View offices 2 days per week. What You’ll Do Creative Workflow Management: Own the day-to-day creative workflow from intake through delivery, ensuring requests are documented, prioritized, assigned, tracked, and completed on time. Cross-Functional Coordination: Act as the operational point of contact for the marketing team and other teams and partners to route requests, manage feedback cycles, and keep communication clear and documented. Work Intake & Project Pipeline: Manage creative intake across teams, ensure briefs are complete and standardized, and coordinate work assignment across the creative team in partnership with Creative and Marketing leads. Build and maintain project plans and timelines, track milestones and dependencies, follow up on deadlines, and proactively flag risks or bottlenecks. Status Tracking & Reporting: Maintain project trackers and generate regular status updates on active work, deadlines, and capacity for Creative and Marketing partners. Brand & Quality Checks: Ensure required reviews are completed and assets meet documented brand, messaging, legal, and production standards before delivery. AI Tools & Process Transformation: Identify operational inefficiencies within creative workflows and asset management, evaluate AI-powered tools, and lead implementation to replace or streamline manual processes. AI Adoption & Enablement: Drive adoption of AI tools by configuring systems, updating workflows, creating documentation, and training creative and marketing partners on day-to-day usage. Implement AI and automation solutions for intake, project tracking, asset tagging, version control, reporting, and handoffs to improve speed, accuracy, and consistency. Asset & Deliverables Tracking: Track all creative deliverables across projects, channels, and formats, ensuring assets are correctly named, versioned, and accounted for throughout their lifecycle. Digital Asset Management (DAM): Own the implementation, organization, and ongoing maintenance of a centralized DAM using Shade, ensuring assets are searchable, properly tagged, version-controlled, and accessible across the company. What We’re Looking For 5+ years of experience in creative operations, production management, or traffic management within a marketing, design, or advertising organization. Proven ability to manage and scale multiple complex creative projects simultaneously in a fast-paced, high-growth environment. Exceptional communication, relationship-building, and stakeholder management skills. Highly organized and proactive with meticulous attention to detail and follow-through. Experience working with project management and collaboration tools such as Monday.com. Demonstrated success driving operational efficiency. Preferred Qualifications Experience working in a technology, fintech, or high-growth startup environment. Familiarity with digital asset management (DAM) systems and marketing technology platforms. Understanding of digital marketing, brand campaigns, and performance creative production workflows. Proficient in AI project management tools such as Motion At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant. EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.