Senior CloudOps Engineer - Observability

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: As a Cloud Ops Engineer at Wrike, you have advanced skills in supporting cloud and on-prem data center infrastructure with security in mind. You know how to work with containers, networking, monitoring, automation, and debugging a reasonably complex infrastructure. You feel comfortable defining your own work based on the team OKRs. You can also help others do so when necessary. You are used to proposing meaningful improvements to the existing infrastructure in alignment with architects and tech leads, and you can drive the execution For this position, we are seeking an Observability Hero with a deep background in Infrastructure Engineering to design, build, and own our observability strategy. In this role, you will define the processes, standards, and architecture required to ensure comprehensive visibility across our distributed systems, heavily focused on modern Cloud and Kubernetes environments Your Impact: Designing, building, and owning our end-to-end observability strategy (metrics, logs, and distributed traces) for our distributed cloud infrastructure Managing the Wrike product infrastructure Implementing reliable solutions to ensure a product uptime SLA of 99.9% Working with GCP, AWS and other cloud providers in the IaC paradigm Introducing and supporting new infrastructure services Actively participating in incident response and management, including on-call duties Developing and maintaining professional connections within and outside of the team Your Qualifications: Kafka and rabbitmq for messaging Kubernetes and ArgoCD (Service-oriented architecture) Nginx, HAproxy and Istio for load balancing GCP, AWS and Cloudflare are our main cloud providers Puppet, Ansible and Terraform for defining everything as a code Python to automate everything Prometheus (VictoriaMetrics) and Zabbix for monitoring Graylog, Logstash, Fluentd for logging Jenkins and Gitlab-CI for building pipelines Upper Intermediate English skills Standout Qualities: A suitable candidate must have extensive hands-on experience supporting and optimizing the Observability stack Intermediate knowledge of the following areas: Data networks, Security, Databases, Cloud providers, Process automation, Kubernetes Advanced experience with any Cloud Provider management using IAC (AWS/GCP/Azure). Advanced Linux administration skills with experience in maintaining highly available infrastructure for web application stack Team Dynamics: Your manager will be Dmitrii Vlasov, SysOps Team Lead We have two dozen folks in the SysOps Department, consisting of four teams distributed in Prague, Nicosia, Rennes and Tallinn Our Work Style: Scrum based processes (daily standups, biweekly plannings, quarterly plannings) Hybrid mode (1-2 days per week) On-call shifts in production and development environments What’s Next? Introduction Call with a Recruiter Technical interview Cultural interview Why Join Wrike? 25 calendar days of paid vacation Sick Leave Compensation (5 Paid Uncertified Sick Days) Parental Leave: 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days Medical Insurance (Employees + Dependents) Hybrid Working Model School Allowance (Up to €600/month for school aged kids) Simcard w/ Unlimited Internet Access for active employees Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter. #LI-AV1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.