Senior Atlassian Admin

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is looking for a Senior Atlassian Systems Administrator to serve as the primary steward and owner of our global collaborative ecosystem. You will be responsible for the end-to-end administration, configuration, and optimization of the entire Atlassian suite (Jira, Confluence, Jira Product Discovery, etc). This role requires a blend of strong technical precision and strategic thinking to ensure our tools are seamlessly integrated, highly available, and tailored to support our agile development and business processes. A day in the life (Responsibilities) System Administration: Execute day-to-day management of Jira Software, Jira Service Management (JSM), & Jira Product Discovery, Loom. Workflow Engineering: Design and maintain complex Jira workflows, issue types, custom fields, and automation rules to streamline cross-functional team operations. Suite Integration: Optimize integrations between the Atlassian suite and third-party tools (e.g., Slack, GitHub, Miro, and CI/CD pipelines). Performance & Maintenance: Coordinate application upgrades, patch management, and Marketplace app evaluations to ensure system stability. Expert Advice & Troubleshooting: Partner with other Toasters on Atlassian best practices, to enable them to work better and smarter together. What you'll need to thrive (Requirements) 5+ years of hands-on experience as an Atlassian Administrator (Cloud or Data Center environment). Mastery across the "Full Suite"—Jira (Core/Software/JSM), Confluence, Loom, Jira Product Discovery. Extra points for experience with modules like Jira Plans. JQL: Proficiency with JQL (Jira Query Language), able to help teams troubleshoot through JQL complexities. Agile Proficiency: Deep understanding of Scrum/Kanban methodologies and Lean thinking. Problem Solving: Proven ability to troubleshoot complex permission schemes and architectural bottlenecks. Ownership Mentality: Takes full accountability of their work and gets things done with minimal oversight. Third Party Management: Experience with 3rd-party management/engagement and building strong partnerships. Independent Problem-Solver: Operates with a high degree of autonomy solving day-to-day Atlassian issues ensuring that all teams can continue to move quickly. What will help you stand out (Nonessential Skills/Nice to Haves) Insatiably Curious: A perpetual learner, always exploring cutting-edge tech, AI, tooling trends. Trust Builder: Understands the importance of building trust to better work towards outcomes and how to build partnerships across the organization. AI Enthusiast: Comfortable using AI and eager to continue learning how to leverage its power and explore its potential. Proactive Completionist: Demonstrates the initiative to identify Atlassian system improvements, build strategic roadmaps, and lead the implementation from start to finish. *** This is a hybrid role requiring in-office presence two days per week *** AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.