Security Compliance & Regulatory Affairs Analyst

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Security Compliance & Regulatory Affairs Analyst About the job We are actively recruiting for this role to support Twilio’s global security regulatory program and directly support the SCRA Lead in executing and scaling the company’s regulatory strategy. This position is responsible for independently owning delegated components of regulatory analysis, triage, normalization, and operationalization of global cybersecurity and telecom regulatory obligations (e.g., NIS 2, TSA UK, Singapore IMDA), while contributing to broader program-level initiatives led by the SCRA Lead. The role operates with high autonomy and is expected to take ownership of assigned workstreams end-to-end, requiring strong critical thinking, defensible regulatory interpretation, designing and executing cross-functional initiatives, and the ability to operate without detailed instruction. Responsibilities In this role, you’ll: Support the SCRA Lead in executing Twilio’s global security regulatory strategy, including contributing to program design, prioritization, and long-term regulatory planning Independently interpret complex and ambiguous regulatory frameworks (e.g., NIS 2, EU transpositions, TSA UK) and provide structured outputs that support Lead-level strategy and decision-making Support the development and maintenance of regulatory repositories and systems of record, ensuring accuracy, traceability, and audit readiness Execute and continuously improve the Cyber Regulation Intake & Triage process in partnership with Legal, ensuring consistent classification, routing, and lifecycle tracking of regulatory obligations Map regulatory requirements to internal control frameworks (e.g., UCF, ISO 27001, internal standards), identifying gaps and supporting Lead-driven control strategy decisions Develop regulator-ready and high-quality artifacts, including evidence mappings, control narratives, risk statements, and audit support documentation Identify, analyze, and escalate regulatory risks and audit obligations, supporting proactive planning and risk visibility at the program level Partner cross-functionally with Legal, Public Policy, R&D, Security, Product, Sales, and Risk teams, supporting the Lead in aligning regulatory interpretation with technical and business implementation Drive execution of process improvements, tooling enhancements, and automation initiatives defined by the SCRA program Operate with high ownership and accountability, executing work independently while aligning to strategic direction set by the SCRA Lead Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required Experience: 5–8+ years of experience in security compliance, telecom compliance, regulatory affairs, GRC, or related domain within a global technology, cloud, or telecom environment Experience: Experience interpreting and operationalizing security frameworks and regulations (e.g., NIS 2, ISO 27001, SOC 2, telecom regulatory regimes) Experience: Experience mapping regulatory requirements to control frameworks, policies, and technical implementations Technical Domain Expertise: Broad understanding of security architecture, networking, access control, software development, cryptography, and operations. You should be fluent in how security controls are implemented across applications, systems, and cloud platforms to reduce inherent risk. Technical Domain Expertise: Ability to analyze ambiguous regulations / regulatory requirements and produce defensible interpretations to support leadership decision-making Communication: Strong written communication skills with ability to produce audit-ready and regulator-defensible documentation Stakeholder Partnership: Proven ability to collaborate across Legal, Engineering, Security, Product, Sales, and Risk teams in support of program objectives Strategic Mindset: High level of self-sufficiency, critical thinking, and ownership, with ability to execute without detailed instruction Adaptability: Demonstrated ability to independently execute and deliver complex workstreams end-to-end, while operating under high-level guidance Adaptability: Ability to manage multiple concurrent priorities in a global, fast-evolving regulatory landscape *Desired: Technical Domain Expertise: Deep understanding of hybrid cloud environments (AWS/GCP), on-premise infrastructure, APIs, and microservices architectures. Experience in the Telecommunications sector (e.g. telecommunications or CPaaS environments involving messaging, voice, network security) highly preferred. Familiarity with primary global regulatory regimes (EU, UK, APAC, LATAM) Experience working with regulatory repositories, intake/triage workflows, or compliance automation systems Experience supporting external audits or regulator engagements High-Octane Individual Contributor: You are a self-starter who takes pride in being a "force multiplier." You have a proven ability to produce high-quality, audit-ready deliverables with minimal oversight. Master of Multi-Tasking: Exceptional organizational skills with the ability to context-switch effectively, managing a high volume of concurrent projects and emerging regulations without sacrificing depth or accuracy. Collaborative Partner: You don't work in a silo. You are skilled at building bridges across Legal, R&D, Security, and IT, ensuring that Security Regulatory Affairs is integrated as a seamless partner Efficiency Expert: You are constantly looking for ways to optimize your own output and team processes, turning manual, repetitive tasks into streamlined, automated successes. Executive Presence: Ability to distill granular technical findings into concise, high-level summaries that drive decision-making at the leadership level. Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: $120,640 - 150,800 CAD Target Bonus Percentage: 15% The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.