Job Description
By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Position Summary
We are looking for a Scientific Support Specialist to provide customers with exceptional technical service and scientific support. The role is responsible for delivering high‑quality technical support via phone, email, and online chat, responding to product enquiries, application questions, and complaints. In addition, the specialist will actively support the sales organization by providing pre‑sales technical expertise, product training, and scientific guidance to help identify, qualify, and progress sales opportunities.
The specialist will be based in our Düsseldorf office in Germany and will support all Bio‑Techne brands, including R&D Systems, Novus, and Tocris, with a primary focus on spatial biology technologies, supporting customers and sales teams across the EMEA region.
Essential Functions
Provide scientific support and troubleshoot complaints by calling upon prior laboratory experience and product knowledge.
Assist customers with setting up spatial biology assays as part of the New User Program.
Ensure customers receive a high level of service both in terms of speed and quality of response.
Liaise with other corporate sites for support or quality control data.
Log all customer correspondence in CRM.
Always represent the company and maintain a professional manner.
Carry out product change notification to affected customers.
Provide product training for new starters.
Answer technical enquiries and troubleshoot complaints by calling upon prior laboratory experience and product knowledge.
Use all media available to improve the support we offer our customers including phone, email, Microsoft team and on-line chat.
Work with the Sales Managers for each region to ensure the best customer experience for all EMEA customers via product support and troubleshooting when required.
Partner with the sales team to drive revenue growth by providing proactive product training, technical expertise, and pre‑sales support to identify and convert high‑quality sales leads
Minimum Requirements/Qualifications:
Fluent English, additional European language desirable but not essential
PhD in biology, chemistry, biochemistry, bioengineering, or a related life science field or B.Sc. and 5+ years laboratory experience.
Possess excellent IT skills; experience of working with databases (i.e., Salesforce or similar CRM), desirable. Office Outlook, using Excel and Word are essential.
Skills required/desired:
Analytical/troubleshooting skills.
Experience in ISH and/or molecular biology techniques.
Experience in working with organoids/stem cell culture.
Friendly and tactful personality.
Excellent written and verbal communication skills.
Conscientious, articulate, and possesses excellent presentation and teaching skills.
A commitment to total customer satisfaction.
Personal Qualities:
Excellent attention to detail, time management, organisational skills, administration, verbal and written skills in English, it would be nice if there are others too.
You will love to problem solve and have a creative flair for innovation.
Excellent interpersonal skills with the ability to communicate at all levels, with all stakeholders.
Enjoy working autonomously and as part of a team to deliver results, learn and share knowledge.
Ability to remain calm under pressure and handle complaints and difficult situations.
Feel comfortable working in a fast-paced environment.
Ability to build strong relationships with all stakeholders.
You will be a strong brand ambassador.
Why Join Bio-Techne:
We offer competitive wages along with extensive benefits for employees and their families.
We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.
We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.