Salesforce CPQ Administrator - Business System Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary: We are looking for a Salesforce CPQ Administrator - Business System Analyst to join the athenahealth athenaIT team in India (Fully remote) based role. This role focuses on configuring, administering, and enhancing Salesforce CPQ solutions that support key business and operational initiatives across the organization. The ideal candidate will collaborate closely with business stakeholders, product managers, project teams, and developers to translate business requirements into scalable Salesforce CPQ solutions. This position requires strong expertise in Salesforce CPQ administration, business analysis, stakeholder management, and continuous process improvement. About the Team: The athenaIT team at athenahealth supports enterprise business processes and technologies that enable operational efficiency and business growth. The team partners closely with business stakeholders, product teams, and engineering organizations to implement scalable technology solutions, improve system capabilities, and drive continuous innovation. Team members focus on delivering reliable, secure, and high-performing systems that improve user productivity and customer experience across the organization. Essential Job Responsibilities: Configure, administer, and maintain Salesforce CPQ solutions including product bundles, pricing rules, approval rules, validation rules, and document templates Collaborate with stakeholders and product teams to gather, analyze, and document functional and technical requirements Design and implement system enhancements aligned with business objectives and operational improvements Work with technical teams to develop scalable Salesforce and Force.com solutions while considering upstream and downstream system impacts Develop test plans, execute unit and integration testing, and ensure system quality and reliability Troubleshoot and resolve production issues while coordinating escalations when necessary Serve as a liaison between business stakeholders and IT teams to ensure alignment on project goals and solution delivery Additional Job Responsibilities: Create and maintain detailed documentation including functional specifications, user manuals, and JIRA stories Develop and deliver training materials and end-user enablement sessions for Salesforce users Recommend best practices and process improvements to optimize Salesforce CPQ workflows and operational efficiency Participate in agile and waterfall project delivery activities and cross-functional collaboration initiatives Support ongoing system administration activities including user management, configuration, and maintenance Stay updated on Salesforce CPQ trends, releases, and industry best practices Contribute to continuous improvement efforts focused on scalability, stability, and security of enterprise systems Expected Education & Experience: Salesforce Administrator certification required; Salesforce CPQ Specialist certification preferred Minimum 2 years of hands-on Salesforce CPQ experience 2–4 years of experience in business systems analysis, business analysis, or related roles Strong proficiency in Salesforce CPQ administration, configuration, user management, and maintenance Familiarity with tools such as JIRA, Confluence, SOQL, and test plan execution processes Experience with Conga and Force.com applications preferred Strong analytical, communication, stakeholder management, and problem-solving skills with experience working in agile and waterfall environments About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  Learn more about our culture and benefits here: athenahealth.com/careers   https://www.athenahealth.com/careers/equal-opportunity