Salesforce Architect, Customer Operations

About Altruist Altruist is transforming the multi-trillion dollar wealth management industry by building an AI platform for wealth professionals. We partner with financial advisors nationwide, empowering them to grow, optimize time and resources, and deliver superior outcomes for their clients. We're looking for exceptional talent to help us achieve our mission of making financial advice better, more affordable, and accessible to all. If you're passionate about challenging the status quo and want to do the most important work of your life, we'd love to meet you! But first, our values Kindness - Kindness doesn’t just equal niceness. We listen to understand. We embrace, and encourage healthy debate and diverse perspectives. We approach conflict openly, honestly, and respectfully. Brilliance - Humility is the skill we’re most proud of and possessing a growth mindset is always top of mind. We take ownership in everything we touch; regularly using our unique superpowers to reach a common goal as a team. We succeed and fail as one. Grit - When challenges arise, we stay laser focused on achieving our mission and finding a way forward, even when it’s hard. We are nimble and maintain a sense of urgency, swiftly adapting to change and overcoming obstacles. The opportunity Altruist is in the midst of an exceptional growth phase and we’re excited to hire a Salesforce Architect to join our growing Customer Operations team. As Altruist’s only Salesforce Architect, you will have the opportunity to own the design and delivery of numerous high-impact projects across our Sales, Customer Support, and Operations teams. What you'll do Own all aspects of our Salesforce instance by acting as the principal architect and primary administrator Implement best-practice deployment procedures to increase data, permissions, and automation accuracy Work closely with team members to ensure day-to-day system operations are covered and executed at a high caliber Manage our agile, sprint-based development operation, ensuring maximum capacities are being utilised and deadlines are being met Build, maintain, debug, and enhance custom Salesforce integrations (Apex, APIs, middleware) to ensure accurate, reliable, and scalable data flows across critical business systems. Help design and execute data model implementations; conduct data migrations Refine and optimize the customer experience by implementing revisions to our community site, in-app widgets, telephony system, and other channels Build technical documentation to map and define our data model, integrations, automation, and other system components Implement innovative solutions and power continuous improvement to drive operational excellence across Sales, CS, and Operations Proficiently capture and strategically manage all business-critical data, facilitating streamlined extraction of insights for enhanced business decision-making and superior outcomes. Build and maintain reporting and dashboards Ensure Salesforce is secure and compliant at all times Bring creative solutions to a broad range of operational challenges Embody the core values of Altruist and our mission What you bring 10+ years as a Salesforce administrator; 5+ years as the primary administrator and architect; Certified Salesforce Administrator 5+ years administering a Service Cloud instance Experience working on custom integrations through Apex triggers and APIs Experience leading development sprints from Jira Experience administering Service Cloud Voice via Amazon Connect is a plus Experience manipulating and migrating large-scale datasets Advanced Excel skills, with a focus on skills needed to conduct data migrations Proven track record of working with systems to measurably increase team productivity and/or customer outcomes Comfortable working through ambiguity to provide effective solutions in a fast-paced, hyper-growth environment Demonstrated commitment to proactively improve and refine system, data management, and reporting skills. Team player attitude; low ego; able and willing to pivot quickly and wear multiple hats San Francisco, CA salary range $136,000—$192,000 USD What we bring Attracting and retaining top-tier talent is a priority. We are proud of the culture we’ve built and are cognizant of the ever-changing professional landscape. Our dynamic offering of perks and benefits are tailored for you to feel your best while doing your best. A hybrid work schedule for most positions to promote strong, in-person collaboration. Stunning, amenity-filled office spaces in Culver City, CA, San Francisco, CA, and Dallas, TX. Our offices are intentionally designed for comfort, collaboration, and productivity. Competitive pay and equity for eligible positions. Premium healthcare, dental, and vision insurance plans (HMO and PPO). 401k savings plan with a 4% match and immediate vesting. 16 week paid parental leave. Professional growth and development opportunities including an employee mobility program and an annual L&D budget allocation for each employee. Company perks program (includes discounts on pet insurance, fitness, cell phone plans, and travel, etc.). Financial guidance program (includes counseling on navigating debt, tracking personal spend, saving and planning goals, home-purchasing preparedness, etc.). One month work from anywhere policy (with the exception of a few countries). Total compensation includes a competitive benefits package, along with equity in the form of Stock Options (ISOs) for eligible roles. For salaried positions, a salary offer will be determined by a number of factors including experience, skill level, internal pay equity, geographic location, and other relevant business considerations. We review all employee pay and compensation programs regularly to ensure fair, equitable, and competitive pay. At Altruist, we are committed to providing fair, equitable, and competitive compensation by leveraging market data to inform our pay bands. Base salaries will be reviewed at regular intervals throughout the year, typically in conjunction with performance review cycles. By evaluating compensation on a regular basis, we are able to reward high performance and ensure all employees have opportunities for growth. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Altruist we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.