Sales Operations Manager, Rentals

About the team The Zillow Rentals team helps make renting easier, more transparent, and more efficient for millions of renters and property partners across the country. Within Rentals Sales Strategy & Operations, the Systems & Tools team enables seller productivity through reliable systems, scalable processes, accurate reporting, and strong cross-functional partnership. About the role As a Sales Systems Manager, you will help Zillow Rentals scale the systems, tools, and programs that power frontline sales execution. This individual contributor role partners across Sales, Product, Data, Finance, and Engineering to improve workflows, strengthen reporting accuracy, support successful launches, and drive adoption of tools that help sellers work more effectively. You Will Get To - Support core sales platforms such as Salesforce, Gong, Salesloft, and internal tools to maintain system health, user support, and reliable day-to-day operations. - Manage key workflows including user provisioning, permissions, territory support, troubleshooting, and basic system governance. - Lead and support cross-functional initiatives that improve seller workflows, tooling adoption, process efficiency, and operational scale. - Gather business requirements, map processes, identify gaps, and translate needs into scalable system and workflow improvements. - Coordinate project timelines, dependencies, stakeholder communication, testing, release readiness, and rollout execution for tooling and process changes. - Monitor data flows and system behavior to identify issues that affect activity capture, reporting accuracy, KPI integrity, and frontline execution. - Define and track success metrics tied to adoption, productivity, operational health, and reporting accuracy, and use insights to recommend improvements. - Build and maintain documentation for system configurations, processes, playbooks, support models, and operating standards. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $90,900.00 - $145,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $86,300.00 - $137,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are - Typically 5+ years of related experience in revenue operations, sales operations, program management, project management, business systems, or a comparable field; equivalent experience will also be considered. - Hands-on experience administering or supporting CRM and go-to-market systems such as Salesforce, Salesloft, Gong, or similar platforms. - Experience supporting business-critical workflows in a fast-paced environment and improving processes, tools, or operational execution. - A systems thinker and structured problem solver who can use data to investigate issues, identify opportunities, and recommend practical solutions. - Experience leading cross-functional initiatives and influencing stakeholders across a matrixed environment. - Strong written and verbal communication skills, with the ability to translate analysis into clear recommendations and align partners around next steps. - Experience supporting testing, release execution, documentation, and change management for systems or process improvements. - Comfortable navigating ambiguity, managing competing priorities, and learning new systems, workflows, and business processes quickly. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.