Sales Manager, Small Business

Say hello to opportunities.  It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.   RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. RingCentral is seeking a Small Business Channel Sales Manager to lead, mentor, and develop a high-performing team of Channel Sales Specialist Account Executives focused on the Small Business segment. This leader will be responsible for driving revenue growth through our partner ecosystem while accelerating adoption of RingCentral’s newest innovations, including New Product Introduction (NPI) offerings and AI-powered solutions. The ideal candidate is a self-starter with a strong track record in both direct and channel sales environments, who thrives in building high-impact partner relationships and developing sales teams. In this role, you will guide the team in executing go-to-market strategies, expanding partner engagement, and positioning RingCentral’s latest technologies to deliver meaningful outcomes for small businesses. This position will also work closely with Channel Managers and strategic partners to drive pipeline and revenue through joint initiatives, as well as represent RingCentral at industry and partner events (approximately 2–3 per quarter) to strengthen relationships and increase market presence. Job Duties:  Lead and mentor a team of Channel Sales Specialist Account Executives to consistently achieve and exceed team quota in the Small Business segment. Drive adoption and revenue growth of RingCentral’s NPI portfolio, including AI-powered communications solutions, through partner-led opportunities. Maintain team quota attainment and step in to assist with strategic deals and opportunities when necessary to ensure team success. Monitor and manage monthly and quarterly performance metrics, including pipeline health, activity levels, and revenue outcomes for both individuals and the team. Hire, train, motivate, and coach Channel Sales Specialists to achieve individual quota goals while developing future leaders within the organization. Build strong working relationships with Channel Managers and partner organizations to align on go-to-market strategy, pipeline generation, and co-selling initiatives. Partner cross-functionally across the organization to improve processes, drive operational excellence, and support the success of the channel ecosystem. Maintain accurate system reporting and forecasting through Salesforce, ensuring consistent pipeline hygiene and measurable progress toward key performance indicators. Lead regular team meetings, performance reviews, and development conversations to maintain a high-performing and collaborative culture. Represent RingCentral at partner, industry, and customer events (1-2 per quarter) to strengthen relationships, support partners, and expand brand visibility within the Small Business community. Desired Qualifications 3+ years of quota-carrying sales experience, with demonstrated success in both direct and channel sales environments, preferably focused on net-new customer acquisition. Proven track record of consistently meeting or exceeding quota as both an individual contributor and sales leader. Experience leading and developing high-performing sales teams in a SaaS or cloud-based technology environment. Strong understanding of the sales process and full sales cycle, from prospecting through close. Demonstrated ability to build and maintain relationships with channel partners and internal cross-functional teams. Experience selling or positioning emerging technology solutions, AI-driven products, or new product introductions strongly preferred. Competitive, high-energy leader with a natural ability to coach, motivate, and inspire teams. Ability to thrive in a fast-paced, high-growth, and evolving environment. Strong interpersonal, organizational, and communication skills with the ability to influence across the organization. Bachelor’s degree preferred or equivalent professional experience. Experience working across both direct and channel sales motions strongly preferred. What we offer:   Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave  Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program   RingCentral’s SMB Sales team gives small-to-medium-size businesses the game-changing mobility, connectivity, and collaboration solutions they need to compete and grow. RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. That’s why we’re the largest and fastest-growing pure-play provider in our space.  RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $121,450  and $191,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of May 11, 2026. Please apply prior to the deadline to be considered for the role.