Sales Development Representative

About Us Observe.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, Observe.AI enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale. On a single platform, Observe.AI combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida, Observe.AI delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel. Why Join Us At Observe.AI, we’re transforming customer experience with AI Agents and AI Copilots. As an SDR, you’ll be a key part of our GTM engine while driving a high-quality pipeline, shaping early prospect conversations, and influencing how we take our AI solutions to market. If you love outbound, move fast, and want to grow in a high-velocity AI company, this role is for you. What You’ll Be Doing Drive high-quality outbound pipeline by securing and qualifying meetings with prospective clients through cold calling, email outreach, and social selling across target accounts and verticals. Research, map, and deeply understand prospective accounts to identify whitespace, uncover buying triggers, and craft tailored outreach strategies for enterprise prospects within your territory. Build strong relationships with new and existing prospects, uncover business needs, and effectively align them with our product capabilities to create net-new opportunities. Address product and capability questions during early sales conversations and guide prospects through the qualification process. Consistently achieve and aim to exceed weekly, monthly, and quarterly pipeline metrics, including qualified meetings, new contacts, and opportunity creation. Partner closely with Account Executives to run joint strategies that drive value, accelerate deal cycles, and influence account penetration. Own and manage your SDR pipeline, ensuring qualified prospects seamlessly move into discovery and demo stages. Actively participate in weekly strategy and training sessions to strengthen product knowledge, messaging, and sales acumen. Leverage the full sales tech stack (Salesforce, Sales Navigator, ZoomInfo, Outreach, Nooks, etc.) to optimise targeting, productivity, and conversion. Maintain rigorous CRM hygiene, ensuring accurate forecasting, activity tracking, and data integrity in Salesforce. What You’ll Bring to the Role A self-motivated, goal-oriented mindset with a strong bias for action. Relentless drive to achieve outcomes and resilience when navigating challenges or ambiguity. High personal standards, always bringing your best effort; no interest in average or passive performance. Genuine passion for technology and curiosity about how software transforms customer experiences. A long-term interest in software sales or customer-facing roles as your career path. Comfort operating in a fast-paced, high-energy environment where priorities can shift quickly. Strong ability to think on your feet, communicate clearly, and handle unexpected questions with confidence. Coachable, adaptable, and eager to continuously learn and grow. Excellent interpersonal, verbal, and written communication skills with a polished professional presence. Strong organisational discipline and commitment to managing your time, pipeline, and tasks effectively. High willingness to “smile and dial”, comfortable with high-volume outbound calling and phone-based engagement. Perks & Benefits Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.