Sales Development Representative

As a Sales Development Representative (SDR) at Clarivate, you’ll be on the front lines of growth for our Academia & Government segment—owning how we connect with small to mid-sized customers across both existing and new accounts. You won’t just support sales; you’ll create momentum, uncover opportunity, and directly influence revenue outcomes. In this role, you’ll take the lead on outbound and inbound engagement—researching prospects, reaching out across phone, email, social, and digital channels, and shaping first impressions of Clarivate every single day. Through thoughtful, consultative conversations, you’ll surface customer needs, build interest in our solutions, and confidently guide prospects to the next step—whether that’s a discovery conversation or a demo with Sales. You’ll work closely with Sales teammates to ensure a seamless, high-quality customer experience, while sharpening your own commercial skills in a fast-paced, growth-oriented environment. If you like owning your pipeline, enjoy daily wins, and want your work to clearly connect to business results, this is a role where you’ll thrive. If you’re excited about being in the driver’s seat of your career—and helping shape how Clarivate grows in the Academia & Government market—we’d love to connect.   About You – experience, education, skills, and accomplishments Associate or bachelor’s degree, OR Equivalent work experience 2 years of Sales or Account Management experience Must be fully bi-lingual in English and Spanish 2 years of experience working with sales force, or Microsoft applications It would be great if you also had… Experience working in the higher education industry Tri-lingual in English/Spanish/Portuguese is preferred What will you be doing in this role?... Facilitate targeted prospecting and Outreach activities to connect with prospective customers in a personalized 1:1 approach to library leaders, decision-makers, and key players at academic institutions Respond to and qualify inbound inquiries (inbound calls, web leads, inbound emails, social channels, chats, etc.) to assess interest-level and potential solution needs, before progressing prospects and customers forward toward actionable next steps with the appropriate account resource in Sales Learn continuously and develop into a sales development and customer expert; become a trusted advisor to prospects and customers by seeking to authentically understand their goals and guide them to the appropriate next steps in fulfilling their needs with Clarivate Collaborate closely with Product, Marketing, and Sales teams; understanding and anticipating customer needs to consistently meet or exceed sales pipeline goals About the Team We are a global leader in providing innovative information content and technologies that increase the productivity of students, scholars, research professionals and the libraries that serve them. We are committed to empowering research worldwide through strategic acquisition, management, and discovery of information collections for academic, government, corporate, school, and public libraries.  Hours of Work Full time, permanent Although duties are typically performed during normal business hours, off-hours work/on-call shifts may be required to meet customer and/or business needs. Ability to travel up to 25% Hybrid Position: Must be able to work 2/3 days a week in our Mexico City office #CB #LI-hybrid At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.