Sales Development Manager

ABOUT MAZE Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in. We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey https://www.uxtools.co/survey/user-research/user-testing-overview—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values https://maze.co/about-us/. ABOUT THE ROLE Maze is looking for an experienced Sales Development Manager to lead, coach, and scale our Sales Development team. This role is critical to fueling pipeline growth by developing high-performing SDRs, strengthening our inbound and outbound motion, and partnering closely with Sales and Marketing to drive new business. You’ll be a player-coach who combines strong people leadership with operational rigor. Your success will be measured by team attainment, pipeline quality, SDR growth and promotion, and tight cross-functional alignment. Location: Remote, preference for United States EST or CST timezone WHAT YOU’LL DO - Lead, coach, and develop a high-performing team of Sales Development Representatives to consistently meet and exceed pipeline and meeting targets. - Act as a player-coach, providing hands-on coaching through call reviews, deal and account strategy sessions, and ongoing skill development. - Collaborate with Marketing and Demand Gen to build alignment across the pipeline generation process - Own SDR onboarding and ongoing enablement, ensuring clear expectations, strong ramp, and continuous development. - Monitor and manage team performance through clear KPIs, including activity, conversion rates, pipeline creation, and attainment. - Forecast weekly, monthly, and quarterly team performance, proactively identifying risks and course-correcting as needed. - Foster a high-performance, inclusive team culture grounded in growth mindset, accountability, Radical Candor, and shared success. - Identify and implement improvements to scale efficiency through tooling, automation, and experimentation. WHAT YOU’LL NEED - 2+ years of experience managing or leading a Sales Development or similar pipeline generation team in a B2B SaaS environment. - Proven ability to coach, develop, and retain high-performing SDRs, with a track record of internal promotion and growth. - Strong understanding of inbound and outbound sales motions, pipeline metrics, and forecasting. - Experience partnering cross-functionally with Sales, Marketing, and RevOps to drive results. - Comfort operating in a fast-paced, evolving environment with a test and learn mindset. - Excellent written and verbal communication skills, with the ability to deliver clear, actionable feedback. - High ownership mentality: organized, data-driven, and proactive in identifying and solving problems. - Experience with modern sales tools such as Salesforce, Outreach, LinkedIn Sales Navigator, Gong, Orum, Usergems or similar. Nice to have - Experience with automated outbound or intent-based tooling such as 6sense, Clay, conversational email tools, or similar. - Experience supporting both SMB and enterprise sales motions. INCLUSIVITY AND PAY At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.  Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations. WHY MAZE IS UNIQUE - Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze. - Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge. - Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions BENEFITS - Health insurance with international coverage, vision, and dental: 100% of the team member premium paid - For some locations, coverage options vary, please see our benefits pages https://mazedesign.notion.site/Benefits-Full-Time-Team-Member-fac6236ca0d6452dbc659a1947d89317 for more information - Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources - Life and Disability Insurance, 100% of the team member premium paid - Flexible time off - Meaningful equity - Company retreats, fully paid for by Maze - New MacBook (laptop), paid for by Maze - Paid Family leave: 16 weeks for birth or adoptive parents - $500/month to be used for dependent health insurance coverage - If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever! - $1,500 remote work setup fund to ensure you can set up a productive work space - Flexible work schedule where you manage your own working hours - Monthly Bonus.ly http://Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more - Virtual social engagements randomly throughout the year - SWAG, we have some really cool swag - Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more Check out all of our a-maze-ing benefits here https://mazedesign.notion.site/Benefits-fac6236ca0d6452dbc659a1947d89317.  OUTREACH NOTICE We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.