Job Description
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
Reporting to the Area Vice President (AVP), Enterprise Sales, the Regional Vice President (RVP), Client Sales, Mid-Market will be a proven sales leader who inspires high performance, develops exceptional talent, and consistently drives revenue growth. In this highly visible leadership role, you will lead a team of Mid-Market Client Account Executives (CAEs), expand Dialpad's footprint within existing customers, serve as an executive sponsor for strategic opportunities, and partner cross-functionally to influence product direction and customer success.
What you'll do
Recruit, coach, and develop a high-performing team of Mid-Market Client Account Executives responsible for growing and expanding their book of business.
Lead from the front by actively participating in strategic customer engagements, providing executive alignment, sales leadership, and deal support throughout the sales cycle.
Drive pipeline generation, forecast accuracy, and disciplined opportunity management to exceed revenue targets consistently.
Develop and execute innovative sales strategies that increase win rates, accelerate growth, and deliver an exceptional customer experience.
Analyze sales performance, market trends, and customer insights to inform business strategy and identify growth opportunities.
Partner cross-functionally with Product, Marketing, Customer Success, and Enablement to influence product direction and improve go-to-market execution.
Foster a high-performance culture through ongoing coaching, mentorship, and career development, building the next generation of sales leaders.
Continuously improve sales processes, tools, and operational efficiency by identifying opportunities to innovate and scale.
Optimize team resources and collaborate across the business to successfully launch new products, enhancements, and strategic initiatives.
Be a hands-on, scrappy leader who enjoys rolling up your sleeves, solving problems, and helping your team succeed.
Skills you'll bring
Bachelor's degree or equivalent practical experience.
5+ years of B2B SaaS sales experience.
3+ years of experience leading and developing Mid-Market sales teams.
Proven ability to build high-performing teams that consistently exceed revenue goals.
Strong business acumen with exceptional analytical, problem-solving, and decision-making skills.
Highly organized with the ability to prioritize effectively and manage multiple initiatives in a fast-paced environment.
Excellent communication, executive presence, and emotional intelligence, with a passion for coaching and developing others.
A proactive, resourceful leader who takes initiative and brings creative solutions to complex challenges.
Experience coaching sales teams using MEDDPICC, SPICED, or similar enterprise sales methodologies.
Why Join Dialpad
Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.