Job Description
About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.
We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As an RVP of Commercial Client Sales, you’ll ensure the performance improvement of the Client Account Executive team by providing coaching and feedback, as well as taking on operational and administrative tasks to help the team exceed expectations. You’ll work closely with other Client Sales leaders to identify areas for improvement for the CAE team. In addition, you’ll bring knowledge of interview processes and assist with hiring for all teams within the sales organization.
This position reports to our AVP of Enterprise and Client Sales, and has the opportunity to be based in our Austin, TX Office.
What you’ll do
Run a weekly team meeting and 1:1s with your AEs, as well as bi-weekly coaching sessions.
Attend weekly leadership meetings.
Coach and evaluate your team’s skills, identify any gaps, and use this knowledge to elevate their abilities to run the sales process.
Accurately forecast weekly, monthly, and quarterly attainment.
Align with cross-functional support teams and build relationships with other leaders to ensure your team has the right resources and support to be successful.
Skills you’ll bring
BA/BS degree or equivalent practical experience.
5+ years of SaaS, UC, CX, or AI sales experience.
2-3 years of management experience.
Experience with Salesforce, Outreach, LinkedIn Sales Navigator, and ZoomInfo.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.