Retail Market Manager

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role As a Market Manager, you will lead a high-performing team of 10–12 Retail Loan Originators. You aren't just a manager; you are a coach and a strategist responsible for scaling production, sharpening team performance, and ensuring every member receives a seamless, modern lending experience. What You’ll Do Coach & Elevate: Directly lead and develop a team of originators, fostering a culture of high accountability and continuous professional growth. Drive Results: Own end-to-end production metrics, including lock volume, funding targets, pull-through rates, and cycle-time efficiency. Master the Pipeline: Set clear expectations for daily activity, pipeline hygiene, and conversion discipline to ensure predictable throughput. Expand the Reach: Execute go-to-market strategies by partnering with realtors, builders, and referral networks to diversify lead sources. Bridge Sales & Ops: Act as the critical link between Sales and Operations, resolving complex pricing or execution escalations and driving process improvements. Ensure Integrity: Maintain absolute adherence to the SAFE Act, regulatory requirements, and internal policies to mitigate risk and protect our members. Lead Innovation: Support recruiting efforts and spearhead change management as we roll out new products and tech tools. What You’ll Need Experience: 3+ years of sales leadership experience, specifically within retail mortgage or consumer lending. Credentials: An active NMLS license and a Bachelor’s degree (or equivalent industry experience). Proven Results: A documented track record of leading teams to meet or exceed rigorous sales and volume targets. Strategic Mindset: The ability to analyze data, identify production risks, and implement corrective actions in real-time. Communication: Exceptional interpersonal skills with a "member-first" mindset and a professional, collaborative demeanor. Agility: Comfort working in a fast-paced, tech-forward environment where processes evolve quickly. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.