Research Scientist (Measurement and Evaluation)

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE Abridge is hiring Research Scientists to join our Strategic Research team to rigorously evaluate and advance the real-world impact of ambient AI on patient outcomes, care quality, and provider experience. In this role, you will design and lead empirical studies of Abridge models and products in partnership with health systems, leveraging large-scale clinical conversation data to generate new insights about care delivery, documentation quality, clinical decision-making, and downstream patient outcomes. You will operationalize complex constructs—such as quality of care, safety, cognitive burden, and return on investment—using principled measurement frameworks and rigorous experimental or quasi-experimental methods. Working closely with our science and product teams, you will also develop evaluation frameworks that inform model development and product strategy. Your work will contribute to broader scientific understanding of how AI systems affect patients and providers in the real world. This role sits at the intersection of methodological innovation and practical impact, applying serious measurement science to systems that directly shape patient care. About Strategic Research: The Strategic Research team at Abridge has two primary functions: (i) designing and conducting rigorous research studies investigating the impact of ambient AI as an intervention https://pubmed.ncbi.nlm.nih.gov/39775871/ in partnership with collaborating health systems; and (ii) supporting external research efforts that leverage Abridge data. In addition to driving and supporting empirical studies of the impact of ambient AI-enabled technologies, the team works closely with our science and engineering teams on core model evaluation. The common thread to all our work is ensuring that every partner-facing research initiative meets the highest standards of rigour, credibility, and strategic value. WHAT YOU’LL DO - Design and conduct evaluations of Abridge models and products - Engage with external researchers and other stakeholders on designing and conducting research on ambient AI and research that leverages Abridge data - Develop a strong user-centric and patient-centric mindset, grounding the research in empathy for the real world experience of providers and patients - Collaborate across our cross-functional product teams to ensure the research is deeply informed by current practices and our product roadmap - Write technical reports and give presentations to internal and external stakeholders - Actively contribute to the wider research community by publishing original research in leading peer-reviewed publication venues - Mentor research interns WHAT YOU’LL BRING - PhD in statistics, biostatistics, computer science, economics, information systems, clinical informatics, or a related field. - Expertise in rigorous quantitative or mixed-methods approaches for conducting evaluations using observational and experimental data. - Strong research track record in evaluation and measurement, as evidenced by high-impact publications at peer-reviewed journals or conferences. - A problem-before-method mindset. You do not change the question to make it amenable to simple analysis, but instead push the methodological frontier to solve the real world problems that matter to health systems, providers, and patients. - A curious, adaptable, and proactive mindset, with a desire to learn and grow as a researcher in a fast-paced startup environment. - Passion for and understanding of Abridge’s mission. MUST BE WILLING TO WORK FROM OUR NEW YORK CITY OFFICE AT LEAST 3X PER WEEK. This position requires a commitment to a hybrid work model, with the expectation of coming into the office a minimum of (3) three times per week. Relocation assistance is available for candidates willing to move to New York City. We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you. WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. HOW WE TAKE CARE OF ABRIDGERS: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! EQUAL OPPORTUNITY EMPLOYER Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We provide reasonable accommodations throughout the interview process. If you need reasonable accommodation in applying, interviewing, completing any assessment or otherwise participating in the employee selection process, please contact us at accommodations@abridge.com STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.