Work Schedule Standard (Mon-Fri) Environmental Conditions Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description Join Us as a Research Assistant – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years. • Coordinates and completes administrative functions on assigned trials. • Welcomes and assist all visitors upon arrival at the site. Notifies appropriate staff of the visitor's arrival. • Prepares and ensures all relevant patient files are ready ahead of the visit as per protocol and local regulations. • Completes data entry and visit completion information. • Assists with the collection of patient SDV from treating medical professional. • Schedules patients for different types of visits, external appointments, transport etc. • Conducts reminder telephone calls to patients to confirm visits. • Collects, tracks and files patient notes, lab results and questionnaires to facilitate prompt reviewing and able to provide results to patient if required. • Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience. • Assists with photocopying, faxing, scanning source documents, postal activities, archiving and patient refreshments. • Assists with the reimbursement of patient study expenses and payments. • Maintains strict confidentiality of patients, employees, customers and company information at all times and adheres to HIPAA Guidelines. Education and Experience Requirements: High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification Technical positions may require a certificate Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 1 year). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: •Basic understanding of Good Clinical Practices (GCP), with ability to learn and maintain a good working knowledge of FDA regulations and company/client SOPs and SOPs • Good organizational skills and flexibility to manage workload and meet changing timelines, handling multiple tasks efficiently and effectively • Good attention to detail to ensure accuracy and efficiency in data entry • Good interpersonal/customer service skills, positive attitude and good oral and written communication • Capable of working in a team or independently • Good English language and grammar skills written and verbal • Good computer skills, including proficiency in MS Office (Word, Excel, and PowerPoint) and capable of learning new clinical trial database systems • Ability to work well in a collaborative team environment Working Conditions and Environment: • Work is performed in an office or clinical environment with exposure to electrical office equipment. • Occasional drives to site locations. Potential Occasional travel required.