Renewal Representative

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity We are seeking a proactive and detail-oriented Renewal Representative to own the customer renewal experience in a fast-moving, product-led growth (PLG) SaaS environment. In this role, you’ll be responsible for managing the full renewal cycle across a portfolio of customers—ensuring timely renewals, identifying expansion opportunities, and minimizing churn. As a key revenue contributor, you’ll work closely with Customer Success, Sales, and Product teams to deliver a seamless and value-driven renewal process that aligns with product usage and customer goals. What You’ll Do Manage a high volume of renewal opportunities across multiple customer segments, including self-serve and low-touch accounts. Proactively engage customers to confirm intent to renew, answer questions, and communicate the value they’re receiving from the product. Collaborate with Customer Success Managers on more complex or strategic renewals. Identify upsell or cross-sell opportunities at the point of renewal and route qualified leads to Sales when appropriate. Use product usage data and customer health metrics to prioritize outreach and inform renewal strategies. Prepare and send quotes, process purchase orders, and manage billing/contract logistics in coordination with RevOps and Finance. Track all activity and forecast renewals accurately using CRM tools (e.g., Salesforce, Clari). Contribute to ongoing improvements in playbooks, messaging, automation, and processes to scale renewal outcomes. About You Required Qualifications: 2+ years of experience in a renewals, customer success, sales support, or operations role—ideally in a SaaS or PLG company. Experience managing a book of business with high transaction volume. Strong communication and negotiation skills, with a customer-first mindset. Comfortable using tools like Salesforce, Gainsight, Stripe/Billing platforms, and similar platforms. Highly organized with strong attention to detail and follow-through. Preferred Qualifications: Experience in a PLG model with freemium, usage-based, or self-serve customer motions. Familiarity with tools like SalesForce, Gainsight, or similar platforms. Basic understanding of SaaS contracts, licensing, and billing structures. Key Performance Metrics (KPIs): Renewal Rate (Gross & Net) Churn Rate On-Time Renewal % Renewal Pipeline Coverage & Forecast Accuracy What Else? In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom. Our Values At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. Equal opportunity Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.