Job Description
As a Renewal Representative, you will be responsible for contacting and building relationships with existing customers to secure a license/product renewal. Responsible for providing sales forecasts, obtaining quotes, performing customer research online and updating/maintaining records in the customer relationship management (CRM) system.
Join our dynamic team in Budapest! This is a full-time, permanent hybrid position, offering the perfect balance of three days in the office and two days working from home.
What you'll do
Achieve quota by ensuring license/product renewal accuracy and cross functional entitlement for customer support.
Provide product renewal date and pricing details to the customer in advance to ensure timely renewal.
Work within an established territory within the EMEA region with both customer and partners.
Analyze customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
Build and maintains a positive relationship with customers and internal teams.
Work with other teams such as Sales Operations to ensure customer requirements are met.
What you'll likely to bring
Ability to work in a fast-paced environment.
Knowledge of Microsoft Excel and Outlook
Knowledge of a CRM system
Ability to learn and apply strong product knowledge.
Ability to effectively communicate in English - both verbally and in writing.
Organizational and time management skills
Ability to build strong customer relationships and delivering a best-in-class customer experience.
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Alena Jelinkova