Project Manager, Workplace Experience

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Project Manager, Workplace Experience Overview This role sits within the Workplace Experience team and serves as a high trust delivery and thinking partner for two flagship Mastercard locations: Arlington and Atlanta. The role combines rigorous project management, operational excellence, workforce analytics, and executive level stakeholder partnership to ensure that workplace initiatives are not only delivered well but aligned to leadership priorities and experienced seamlessly on the ground. Role 1. Executive Partnership & Leadership Enablement You will serve as a trusted day to day partner to Workplace Experience leadership and senior site leaders. Responsibilities include: • Acting as an extension of Workplace Experience leadership on the ground, representing the function with credibility, discretion, and sound judgment. • Partnering closely with senior stakeholders to anticipate needs, prepare decision ready materials, and support leadership meetings. • Translating enterprise and divisional strategy into clear, executable site level plans and priorities. • Preparing briefs, pre reads, talking points, and synthesis materials ahead of key meetings, walkthroughs, and leadership engagements. • Navigating ambiguity, competing priorities, and evolving expectations with composure and professionalism. 2. Project & Initiative Management You will lead the end to end management of location based initiatives, programs, and events—ensuring disciplined execution and strong stakeholder alignment. Responsibilities include: • Managing initiative intake, scoping, timelines, dependencies, risks/issues, execution, and retrospectives. • Building and maintaining practical project artifacts, including project plans, action trackers, run of show documents, and communications plans. • Coordinating across internal partners such as Real Estate, Facilities, Workforce Strategy, Security, Technology/AV, Finance, People/HR, and Communications. • Partnering with external stakeholders (e.g., academic, community, or industry partners) where applicable. • Ensuring initiatives are delivered on time, within scope, and with a consistently high quality employee and stakeholder experience. 3. Operational Excellence & Team Enablement You will anchor the operating rhythm of the Workplace Experience function across both locations. Responsibilities include: • Owning meeting operations: agendas, minutes, decisions, action items, follow ups, and status reporting. • Bringing structure, clarity, and follow through to a fast paced, multi stakeholder environment. • Supporting day to day operational needs, including vendor coordination, logistics, and on site support for key moments. • Tracking and managing budgets tied to site initiatives, including forecasting, invoices, purchase requests, and financial reconciliations. • Exercising sound judgment in knowing when to escalate, when to act independently, and when to seek alignment. 4. Analytics, Reporting & Strategic Insights (Workforce + Performance) You will help leaders see around corners by translating data into insight and insight into action. Responsibilities include: • Partnering with People/HR and site stakeholders to analyze workforce signals such as headcount trends, staffing changes, on site presence patterns, space and seat demand indicators, and program participation. • Maintaining and improving KPI tracking for site initiatives and partnerships through dashboards, scorecards, and trend reporting. • Performing data analysis to identify patterns related to utilization, capacity, participation, operational throughput, and stakeholder sentiment. • Building strong Excel based models and reporting tools to support decision making. • Synthesizing quantitative data and qualitative signals into clear insights, implications, trade offs, and recommended actions for leadership. • Proactively surfacing emerging risks, opportunities, and trends tied to growth, staffing, and experience. 5. Stakeholder Management & Experience Mindset You will bring a deeply relational, experience led lens to everything you do. Responsibilities include: • Building and sustaining trust based relationships across functions, levels, and geographies. • Applying user experience and employee experience principles to improve journeys, remove friction, and enable continuous improvement. • Influencing without authority by aligning stakeholders around shared outcomes. • Communicating clearly, professionally, and with appropriate discretion in complex and high visibility environments. • Demonstrating strong emotional intelligence, situational awareness, and the ability to navigate nuanced leadership dynamics. All About You Experience & Capabilities • 5-7 years of experience in project coordination or project management in a fast paced environment with multiple concurrent workstreams. • Demonstrated ability to work effectively with senior leaders and high expectation stakeholders. • Strong operational discipline with a track record of reliable follow through. • Advanced Excel skills (pivot tables, lookups, structured datasets; charts a plus) and strong PowerPoint storytelling. • Comfort with data analysis, KPI reporting, and dashboards; experience with Power BI, Tableau, or similar tools is an asset. • Project management certification or Agile exposure is a plus. Mindset & Presence • Strong executive presence: confident, thoughtful, and composed. • Highly relational with the ability to build trust quickly and navigate complexity. • Proactive self starter with a team first, service oriented mindset. • Comfortable operating in gray areas and balancing strategy with execution. • Trusted to handle sensitive information and leadership dynamics with discretion and sound judgment. • Curious, respectful, and committed to continuous learning. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Arlington, Virginia: $78,000 - $125,000 USD