Project Manager / Support Service Manager

Job Description: Role Summary Lead end-to-end delivery of IT implementation projects and manage support & maintenance contracts for mission-critical systems serving enterprise clients, including government departments and the Hong Kong International Airport. Key Responsibilities Lead full project lifecycle — planning, execution, monitoring, and closure — ensuring on-time, on-budget, on-quality delivery Manage support & maintenance contracts including SLA management, incident resolution, and continuous service improvement Serve as primary client contact; manage stakeholder expectations, progress reporting, and steering committees Lead cross-functional project teams; assign tasks, monitor deliverables, and mentor team members Identify, assess, and mitigate project risks; escalate critical issues with recommended actions Coordinate third-party vendors and subcontractors for seamless delivery Maintain project documentation including plans, status reports, change requests, and post-implementation reviews Requirements Mandatory: Minimum 8 years of IT experience At least 3 years as Project Manager or Team Lead in IT system implementation projects and support & maintenance of mission-critical systems University degree in IT, Computer Science, or equivalent PMP and/or PRINCE2 Practitioner certification Preferred: Certification or experience with one or more of the following applications: IBM Maximo Application Suite (MAS 9) — asset management, work management, or related modules YonYou ERP — enterprise resource planning implementation and support Kingdee ERP — enterprise resource planning implementation and support Government / Airport project experience ITIL / ITSM knowledge At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.