Job Description
About the team
Your objective is to ensure that each new business project is as successful and satisfying for the customer as possible, and revenue is generated as quickly as possible. You are the central go-to resource for all internal colleagues and external customers, participating in customer meetings with the commercial team and communicating with key internal stakeholders.
You will manage several customer projects at any time, delivering activity right first time, every time. You will translate a scope of work into a project plan containing milestones, deliverables, dependencies, critical path, and RACI for activities to be carried out to successfully achieve the agreed objective. You will also support the continuous improvement of the onboarding process by acting as voice of the customer.
What you’ll own
Own the new opportunity through our internal processes
You will accurately manage projects using clear and well maintained project plans from inception through to live, managing all internal and external stakeholders to ensure a smooth and seamless start to the customers’ Worldpay relationship
Hold weekly project management calls with all relevant internal and external stakeholders
Work in partnership with the customer Project Manager, agreeing joint actions, tasks and timelines
Provide regular updates to the commercial team and leaders on project status, flagging risks and escalations
Conduct retrospective assessments of your projects at their conclusion
Contribute to our central risk register & lessons learned log
Where you’ll own it
You’ll own it in one of our EMEA offices in Europe. Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.
What you bring
You are an independent worker within a team, demonstrating self-motivation and discipline
You are a first-class communicator, with a focus on face to face and verbal communication
You work with agility, passion, commitment, and strong personal ownership
You are extremely well organised and proactive in all you do with excellent eye for detail
You are creative and forward thinking with a good aptitude for problem solving
You are customer focused including strong commercial acumen to recommend scope upgrades
You have strong Microsoft PowerPoint and Excel experience
You are willing to travel to other office locations when required including locations outside of the UK
Added bonus if:
You are able to challenge the information you receive to test and validate it before acting
You speak more than one language fluently, ideally German, French, Italian, Portuguese or Spanish
You are experienced in project management and using PM tools
You have experience working with Salesforce CRM tool, data, creating reports & dashboards
You have a track record of dealing with major corporate customers at senior level
You have technical payments knowledge