Senior Program Manager

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. The Senior Program Managers (PgM) at PagerDuty drive large scale and cross-functional programs and projects to success! You will be responsible for managing efforts that often span multiple groups and potentially even organization-wide. PgMs handle complex inter-team dependencies and bridge those effectively. You will need to work with many teams in different domains and will work with engineers, engineering managers, product managers, customer service teams, go to market, legal, and beyond. If you are someone who is a strategic thinker with a strong technical background, excellent problem solving ability and passionate about managing large scale programs and projects then we want you to join our team! Responsibilities Lead a minimum of 1 department-level program, including: planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery Anticipate bottlenecks, providing escalation management and making tradeoffs Provide contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement. Drives implementation and adoption of new/modified processes in service to streamlining delivery Leverage AI, tools and processes to improve productivity in support of the program Leads planning efforts for defined area of program leadership Communicate successes, schedules, priorities, issues and overall program health to all levels in the company Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program Drive program alignment on present and future outcomes that support company’s strategy Management of program spend, capitalization, and tax credit reporting Creation and distribution of impactful automated reporting Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Attributes Ability to organize a new program and assemble all structural components needed to kick off and mobilize teams Confidently and accurately manage cross-team dependency and risk identification and resolution Able to translate technical details into useful information for non-technical Dutonians Ability to communicate complex information/situations in a clear and concise manner to all levels and adapting messages to the audience Strong influencing and networking skills with the ability to drive and take action proactively, with a focus on outcomes and deliverables Able to manage up and down the org, keeping program goals at the forefront Analytical, solution oriented Confidence/ability to have the difficult conversations Business & financial acumen Ability to absorb a holistic understanding of the program from User to Prioritization to Delivery to Support Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.) Ability to create a plan, identify and implement facilitation techniques that produces the greatest outcome in a swift manner Ability to set up reports/dashboards such that manual effort is reduced MINIMUM QUALIFICATIONS 8+ years of program management experience (ideally including technical) in matrix software development organizations Jira power user Undergraduate degree required or applicable experience Have a deep understanding of agile principles and how to apply them effectively Experience with common software development methodologies and standards DESIRED QUALIFICATIONS Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience Work experience in a fast growth startup environment Ability to provide recommendations in solving software engineering challenges involving bug triage, pull requests, source control, continuous integration, etc. Experience in SaaS, DevOps and digital/cloud operations The base salary range for this position is 131,000 - 220,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.