Program Manager - Fintech Payments

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The FinTech Program Management team is responsible for supporting and scaling the FinTech business lines, seeking and developing opportunities for both business growth and operational efficiency across FinTech. Responsibilities include strategic initiative management, cross-functional leadership and execution of FinTech programs, and external partner operations management. This role provides significant strategic, operational and cross-functional team leadership opportunities, as well as exposure to a wide range of functions, including Product Management, Strategic Alliances, Engineering, Operations, Compliance, Legal, Marketing, amongst many others. A day in the life (Responsibilities) Lead and manage across cross-functional teams to drive success of major programs, manage stakeholders and drive key decisions and outcomes Manage and support operational relationships with external partners and seek opportunities to improve partnership performance in collaboration with Strategic Alliances team Develop detailed program plans and lead implementation, scoping requirements, identifying inefficiencies and driving improvements and operational excellence Drive implementation of large-scale and high-impact programs within the FinTech business and serve as a business partner to other business segments on FinTech workstreams driving key decisions and outcomes Support the partner incident management lifecycle, including managing the customer reimbursement process as needed Leverage AI to increase efficiency of existing operational processes, and design and develop frameworks for cross-functional teams to efficiently launch new initiatives What you'll need to thrive (Requirements) 5-7+ years of relevant experience, including consulting, financial services and/or similar experience at a high-growth technology company (product operations, program management or related roles) Experience within the fintech space, preferably payments, is a must Bachelor’s Degree required; preferred fields of studies include: Business, Finance, Economics, Computer Science, Engineering, Quantitative Science Outstanding communication, presentation and interpersonal skills (ability to collaborate with and influence a wide variety of stakeholders) Startup or similar high-growth experience; can excel in a fast-paced, entrepreneurial, dynamic environment with the ability to meet multiple deadlines Excellent critical-thinking skills with ability to structure and solve complex business problems; experience developing detailed program plans and leading implementation, scoping requirements, identifying inefficiencies and driving operational excellence Must be comfortable working with a US based team who are in eastern timezone (EST) What will help you stand out (Nonessential Skills/Nice to Haves) Experience in U.S. FinTech space AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.